託洛梅別墅酒店及度假村 (Villa Tolomei Hotel & Resort)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Wonderful property, amazing hosts. 20 minutes outside of Florence center-easy to get a taxi. My family loved everything about our stay here!

ALERT! Manager will try to deny this review as he said to us when leaving - THE POOL. Nice view and pool but we had to get our own towels from a bag. We had to clean chairs off of food/cigs & towels after waiting patiently for help. The one pool employee was never proactive. Also BEWARE, the hotel rents out the pool to outside parties so you may be left without anywhere to sit or get service which happened to us on July 21st. THE ROOM, is in high need of renovations. Dirty, bugs, ants everywhere and AC doesn't work, WiFi is very weak or lost, Cell network is minimal. THE FOOD, Pool = terrible Breakfast= below average Dinner = overpriced buffet only THE SERVICE: We cut trip short for family emergency by 2 days. Paid directly with hotel on arrival but booked through Expedia. Hotel takes full £ up front. They refused to refund last 2 nights despite 48hrs notice of us leaving. Explaining our tragedy asking the manager he only offered one night if: 1. Expedia called him and we gave our bank account details as he wouldn't refund back to original CC. 2. He said Expedia is the customer and not us?? TRANSPORTATION: it's a 17-25 euro cost each way by taxi to get into town or 40 minute risky walk-no Uber. HOUSE KEEPING: they make you return all keys to front desk before cleaning. Hotel is on the verge of bankruptcy it seems as you have to beg for the smallest things to be done. Overall, they lack staff and the customer service is very poor and slow. 1.5 stars at best

Scam alert! The view of Florence from the pool is the only nice thing about this hotel. Stayed June 20-25th, 2026. Stayed in Apartment suite. We are 🇨🇦 - THE POOL. We had to get our own towels from a bag. We had to clean chairs off of food and towels after waiting patiently. One person works at pool but doesn't help with that. Also BEWARE, the hotel rents out the pool to outside parties so you may be left without anywhere to sit or service which happened to us on July 21st. THE ROOM, is in high need of renovations. Dirty, bugs, ants everywhere and AC doesn't work, WiFi is very weak or lost, Cell network is minimal. THE FOOD, please don't waste any money on the restaurant for dinner. It's a buffet, terrible and overpriced. THE SERVICE: we had to cut trip short for family emergency by 2 days. We paid directly with hotel on arrival but booked through Expedia. Hotel takes full £ up front. They refused to refund last 2 nights despite 48hrs notice of our emergency. After arguing with Giovanni (manager) he offered one night refund IF: 1. Expedia called him and we gave our bank account details as he wouldn't refund back to original CC. 2. He said Expedia is the customer and not us. 🙄 TRANSPORTATION: it's a 17-25 euro cost each way to get into town or 40 minute in 35C heat so beware HOUSE KEEPING: they make you return keys to front desk for cleaning.hotel is on the verge of bankruptcy as they lack employees and the ones they have are unprofessional. Super 8s are nicer!

This property is amazing. It is in the hills above Florence with a beautiful view of the non historic parts of the city with amazing sunset views. It is a great quiet place to come after a busy day of site seeing in Florence. It is a short cab ride from the city

This is the hotel we go back to whenever we go to Florence. The staff are amazing. Every single member of staff can not do enough to help you. The view from the hotel is just beautiful. We like walking and it is a 30 minute walk down the hill to pitti palace. If you don’t want to walk back up there is a bus. Also a 2 minute walk out the front of the hotel to the left is a great little pub in a field where they grow their own veggies and the meat for the burgers is from local farms. A must visit We will be going back to Florence and back to Villa Tolomei.

We were astounded that so many things were not available at this 5 star Hotel when we arrived to 5 days there, where the temperature (as forecasted) was between 28-34 degrees. 1. No Airconditioning in room or elsewhere (apparently a local restriction to do with pollution??? But I went to another hotel to investigate (The Social Hub hotel) where is was fully air conditioned. No mention on Hotels.com website about it. 2. Not allowed in Pool until 1st June (arguably when checking small print on hotels.com website it does say that) but if I put that as one of my search criteria and the the date I'm going, I expect a pool..., again we're told it's a local restriction but the pool was open at The Social Hub Hotel..??? Other problems were, no food available on Sunday evening, had to get reception order us a delivery Pizza, Spa wasn't open and the bareness of it looked like it hadn't been for a while. We were offered a bottle of Prosecco in apology for no pool and on the designated terrace we had to use to sunbath on the Friday. We then decided to drive to the beach an hour or so away for the next 2 days as the terrace was either full shade early in the day or full fun with no shade later in the day. When we thought we'd give the terrace another go on the Monday all our towels, Prosecco bottle and glasses were still there from the Friday, no one had even cleared them up!!! The manager and staff were apologetic and I blame the OWNERS and Hotels.com for bad info and policies.

The Tuscan villa you imagine from the movies… 10/10 breakfast and views.

Location and hotel were great but the staff were incredible!! Nickolas was brilliant Only thing that let it down was the pool and outside area were not open for use which was very disappointing. This was advertised but for a premium hotel this was a let down and was very untidy! A little effort would have changed this and made it much better

Gret services and environment.

Staff is wonderful and kind, very accommodating. We stayed here with a lot of family members for our wedding, we got a beautiful spacious suite with the best courtyard views. The rooms are so beautifully designed, the whole villa is just dreamy and true Tuscany. Breakfast is amazing with so many options and so fresh, so delicious! Service is great too. Overall cannot beat the location. We also held our wedding reception dinner here and the food and service and spaces we used were amazing. They even gave us complimentary bottle of champagne and homemade cookies in our room with a lovely note. Overall, we hope to be back!