格雷文斯通酒店 (Hotel Gravensteen)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Nice stay, I booked a standard room so it didn’t have a luxury feel. I got what I paid for. It didn’t have coffee maker (no lid for the water compartment) and a tea kettle which were great. A few comments, the A/C never really cooled the room despite it being on 18C. They did check on it and got it to blow some cold air but it just took the edge off. Being Europe and a heatwave are also part of it. Location was great for easy access to everything.

Fantastic location. Beautiful area. Everything was minutes away by foot. Room was good but the AC dripped water. I would stay here again.

What once was a spectacular residence, now hotel, has not been maintained. It's too bad as I do believe if you are to acquire this type of building, you should be committed to maintaining it. I was disappointed with my stay. I stayed for two days and my room wasn't cleaned for two days consecutively. After asking the front desk it was cleaned. I think there were bed bugs because I go over 15 bites on my back, arms and hands in one evening, and proceeded to get them over the next two nites. The expedia site page said laundry services were offered but was told by the hotel that wasn't offered. They said the outsourced service no longer was doing their hotel. I told them they should have updated their website to reflect this as I specifically booked with them for those services. I would have booked someplace else had I known. There are rodents or birds in the air ducts. I stayed on the third floor of the 2nd building. I could hear them running in the air ducts.

Hotel is in the heart of beautiful Ghent. All sites are in walking distance, with great restaurants. Very comfortable.

Buena ubicación

The rooms are very dated and could use an upgrade. Hotel staff were friendly and accommodating. Location is ideal for those wanting to be right in the old town center.

Fantastic location and incredible room with a view of the castle. Highly recommended.

Great location and hotel

We stayed 3 nights and we were excited to be at the hotel. Found the places noted in the pictures were common areas (hotel entrance and staircase). Those were charming and beautiful. Our room was in the other building which looked like a super 8. Drab, plain entrance, hallways and room. Our carpet had huge stains in it. We were disappointed with the room as we expected a charming space. The front desk staff were very unhelpful. Didn’t get up from their back desk to talk to you at the counter, rattled off locations for the bus without any context, didn’t have maps of the area, suggestions of where to eat and couldn’t be bothered to help in any way. Out of 3 nights out room was we cleaned once other than new towels. The location is good but I would recommend the Marriot instead. I chose this one as I thought the rooms would have some personality but the Marriot will likely have better service, similar location and their pictures of the rooms seemed accurate.

Beautiful hotel and staff was so helpful!