盧塞恩霍夫酒店 (Hotel Luzernerhof)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The location of the hotel is unbeatable- right in the center of old town with ready access to all modes of transportation Staff were very helpful especially Hussein who was very knowledgeable and helped us with trip planning They could do better with coffee and tra in the room though.

The property is excellent in location and cleanliness. Staff is helpful. The thing is needed is the air conditioner. Breakfast I don’t know we didn’t have it because we left for early flight.

Evanina Barnhardt was amazing at reception. So knowledgeable and helpful. Nice location near many restaurants and sights.

Location and room were fine. Air conditioning was lacking in unseasonably warm weather was lacking

Great location

300 francs for a small room with no real air conditioning is downright obscene, especially during a small heatwave. Well, they put an ac tower in the room which spread lukewarm air but didn’t offer much relief. We were visited by a cockroach, too. A lot of construction is going on around the reception which might be why. The location close to the lake and the pedestrian street is definitely good, but don’t stay here during the summer months. And you shouldn’t pay more than 200 CHF for this hotel. We even had problems with the electricity here and there.

Close to the train station

Convenient location. Nice staff. An electric fan is provided which is helpful for hot weather. You should bring your hair dryer with you as the one provided is quite old... very old.

When I read previous reviews I thought they were referring to another hotel. I understand that Switzerland is very expensive and the location of the hotel is excellent. However, the hotel falls short. I was under the impression that climate control meant air-conditioning. I was wrong, the room was hot and there were no options to cool it but open a window to the loud street noise and traffic. The breakfast was disappointing. For two of the three days, there was no fruit, zero! Warm yoghurt, scrambled eggs like rubber, very limited options. Room cleaning was also not up to standard expected of a 4 star (mould in the shower). Staff were ok but no-one stood out. Its been a very long time since we stayed in a hotel without a fridge in the room. I could go on and on.

No temperature control. Hair dryer non-functional. NO PARKING AS ADVERTISED.