松本花月飯店 (Matsumoto Hotel Kagetsu)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Old but well maintained. Clean and airy. Every one from porter, front desk and reataurant very helpful and very nice and warm. Keep a good work ❤️

We had an absolutely wonderful stay at Hotel Kagetsu in Matsumoto. From the moment we arrived, the staff made us feel welcome with their warm, friendly, and attentive service. The room exceeded our expectations. It was spotless, incredibly spacious, and thoughtfully designed with a unique split-level layout that made it feel even larger. Having two sinks was a great convenience, and the amenities provided were excellent. Everything was clean, comfortable, and well maintained, making it easy to relax after a day of exploring. The location is fantastic—you really can't go wrong staying here. It's convenient to Matsumoto Castle, restaurants, shops, and everything you need while still offering a peaceful atmosphere. What truly made our stay exceptional was the outstanding customer service. The staff went above and beyond to help us arrange luggage forwarding to our next hotel, even though we requested it on very short notice. Despite the language barrier, they were incredibly patient, resourceful, and determined to make everything work. Their kindness and willingness to help made a lasting impression on us, and we were so grateful for all of their efforts. We would highly recommend Hotel Kagetsu to anyone visiting Matsumoto. It offers beautiful accommodations, an excellent location, less than 10 minute walk to Matsumoto Castle, and some of the best hospitality we've experienced in Japan. We would gladly stay here again!

The room was dated, but impeccably clean. The staff was courteous and polite. I would repeat my stay, in particular because of the distance to the castle and local shopping.

Hotel is a 5 to 10 minute walk to Matsumoto Castle and a 15 minute walk to Matsumoto train station. My partner and I stayed here for 5 nights. This is a large western style hotel that receives many tour groups. 1-2 buses were hogging the entrance 4 of the 5 nights. Other than that, it never felt crowded. The women's barh was good, and it appears to ration entry with a card. I never had to wait, bathing 9-10pm. Breakfast was buffet and offerws some western breakfast options. A point off for claiming to have laundry facility but restricting hours to 9am to 8pm- it was usless to us. Staff exceptional, providing us with useful map of the northern alps and quickly dealing with noisy neighbors. We used this hotel as our base for exploring the alps and Takayama. The drivers were longer than ideal but very scenic.

Great staff! Friendly and very helpful. Food (in the restaurant) was awesome! The “Western” style dinner in particular … i know you’re in Japan, but the chef is great… ya gotta try while you’re there. Castle is nice. Not a lot to do in Matsumoto, but walkable. Location of Hotel is good (bread place around the corner and castle is vey close). Note: the hotel itself is not new, but it is clean.

Great location, within walking distance to the castle and train station (because of luggage, we took a cab to the hotel). We stayed in a Japanese-style room which was spacious and comfortable for three of us. The staff was very nice and the breakfast solid. I would highly recommend this property.

The hotel feels dated and the room and bed is small although it’s a double bed. Not so comfortable to sleep 2 adults.

Excellent experience

Great stay, nice hotel in terrific location near the castle and many restaurants. We had an issue with staff not understanding how to measure our ski bag properly for shipping and had to take it to Yamato ourselves.

Nice hotel we used the Japanese style room with futon and in room shower. My GF had her period so it was good she didn’t need to use the onsen. Room was nice and big and very close to Matsumoto castle. Only thing I was disappointed was parking fee. It’s far from tokyo so I assume many would drive if not train so I was surprised to charged extra for the overnight parking.