廣州新華大飯店（上下九步行街新中國大廈店） (Xinhua Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

This place was horrible. It is a very old building and quite run down which I usually don't mind but this place actually stunk like a sewer. The lobby even smelled worse the closer you got to the counter. We arrived early in the afternoon and the smell hit us as soon as we walked in. It was old and run down but the smell was more like fecies or a sewer and we could barely stand it. I stayed with the bags holding my nose whilst my 2 travel partners went with the staff to check the rooms. They came back down after not long and said the rooms were awful so we politely decided to leave. We jumped back on wotif.com and found a way better place for not much more a few kilometers away so we jumped on the app, cancelled the reservation and left. Later I found out that the staff at the stinky hotel reported us as a no show so they could deny our cancelation and we had to pay for hotel in full. I'm still fighting to get my refund but they are lying and stating that we never even showed up so to avoid a similar situation I would steer clear of this wreck of a hotel all together. Im not that fussy and we were only looking for somewhere to sleep so I am happy to accept something that's not fancy but this place was discusting.

Good,but reception lady

There was no power for a day and it was so hot didnt sleep. I had to climb 7 floors down creepy stairs and it was harder to climb up. The condition of the walls and curtains can improve a lot

The carpet in our room was a bit dirty, though the beds and bathroom were clean. It is in an excellent location close to 2 metro stops and streets upon streets of excellent dining options.

When I arrived to hotel I was informed there is no room for me, even I payed in advance. Service was terrible, they put me in another awful hotel. Imagine when you come to China and you want to rest, no no it was terrible, never take this hotel, sorry but I will never reccomend anybody HOTELS.com service, will never book again by hotel.com

A heritage building, close to everywhere, you pay what you get ...There is no central heating, I visited during a cold wave. I couldnt even get an extra blanket on the 1st night, 2nd night, I cant tolerate this cold anymore.. eventually the staff did bring me one.. This hotel is in some sort of heritage old building.. things are felling apart.. the fridge did not work, the shampoo dispenser didnt work... the staff did try to keep everything together and helpful.. i think if you dont mind the condition, it's near everything and plenty of food options..

The stay was very below-average for the price. Not at all happy with the service. The website mentions that they speak english but not one of the staff member knows any bit of english. They are not co-operative at all and the prices are truly unjustified.

Rats ,Cockroaches ,worst run down hotel in China. My stay was a epic mess,the room i got on the 6th floor was a run down smoking room .The carpet and stains that looked like feces .The bed gave me bed mites on the first day and left my legs bitten .The shower had no door and when i showered I had a cockroache always taken a look from a vent .The sheets weren't changed till 3rd day .The staff at desk were usless and had no care about my situation .Expedia was a joke and they told me to push harder with the hotel ...I did and the hotel told me if i didn't like it leave .The hotel was suppose to be 1.5miles from canton fair ,try 1.5 hrs on a bus from there .The carpet in the hall ways were held together by tape ,on the first three floors they have people who run small business from there rooms so the elevators were always full with boxes and people picking confiet items up.

Problems started with checking in. Not given the room we booked, when showed the photo of what we booked and paid for, they said it’s a different room.

The room looked like storage room, very dirty, smelly and lack of sun light