美國長住頂級套房酒店 - 克利夫蘭 - 獨立鎮 (Extended Stay America Premier Suites - Cleveland - Independence)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Comfortable place to stay.

There were no amenities whatsoever in the room, including no hair dryer, coffee maker, microwave, cups, or bedding for pullout couch. The telephone did not work. Apparently you are supposed to call and request kitchen supplies if needed but that is hard to do with no working phone. In addition, since there is only 1 person working at 4:30pm, you are expected to go pick up any supplies missing from the room. There is only one elevator operating and you can expect to wait 10 minutes for it to arrive. The entire hotel smells like stinky food. There is NO breakfast unless you count yogurt and bagged muffins as a breakfast, the coffee was instant. This hotel was not even close to worth the $300/night charge.

The breakfast only had hard boiled eggs, plain yogurt and coffee. Not what I would call a continental breakfast. Only one of the two elevators worked. It did have a good refrigerator/freezer and the beds were ok. I thought the price was high for what I got.

Was not what i expected. A true testament of you get what you pay for. I was fooled by reviews that could have been fake. The property smelled of marijuana everywhere. We could not stay there and the manager and person on duty were very kind and gave us a refund.

Great customer service

We were at a Cleveland Guardians game tired when we checked in and just wanted a hot shower and good night sleep. We had two adults and 3 kids (11,13,15). Who puts a family of five in a room with a broken shower. The knob to pull the water through the shower head was completely broken. We DID NOT get a shower. The front desk said the general manager would call us. No one called. We are still waiting. The breakfast was terrible. Stale broken nature valley bars that crumbled upon opening ( I hope housekeeping vaccines our room before the next guest arrived) and my family of 5 had to share one orange. I asked if we could have one more and the hotel attendant just looked at me. We were returning to Cleveland at the end of the month and said if this was a good stay we would rebook this hotel. Now I will NEVER book this brand of hotels again - extended stay of America they are horrible. Worst experience.

Hotel was perfect for our group that was in for a concert. 10 min ride to the city , great spacious rooms

Clean and fairly new.

One elevator was down. Flickering lights in the room. Sticky syrup on the phone. TV didn’t work. Besides beverages, there were only 2 eggs+2 muffins and a granola bar available when I went down for breakfast. Check in was fast and efficient. Location was perfect!

Staff were friendly and accommodating however, the floors in our room were filthy- turned my daughter’s socks black. Breakfast foods ran out about 7am (starts at 6) and were not restocked.