巴塞羅那艾克賽爾二號飯店- 僅限成人入住 (Axel TWO Barcelona - Adults Only)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

My stay at the hotel in Barcelona was marred by a series of unacceptable service failures that made my visit incredibly frustrating. For two consecutive days, my room was not ready by the 3 PM . I had to ask the front desk twice to send house keepers. To make matters worse, I was told I would be charged for extra coffee, a petty and inhospitable policy for a hotel guest. Most significantly, the phone in my room was broken from the moment I arrived; despite reporting it immediately, it was never repaired. This forced me to walk down to the reception desk every time I needed assistance, where the staff consistently met my requests with an unprofessional and dismissive attitude that was completely contrary to the level of service one should expect.

Overall a nice place, but maintenance was lacking with shower and wc doors misaligned, slow drains in shower and pool deck. Thermostat in room was not functioning. House keeping showed up at 8am and we told her to come back in an hour, but room wasn't cleaned at all that day even though we were gone until 1530 that afternoon.

Great hotel! Highly recommend. Location was good, staff was amazing and loved the rooftop pool.

Super

I have no words for this hotel. It was just excellent, best place I have stayed in Barcelona. It was truly a luxurious and sophisticated experience. Try their breakfast too, it was good.

Okay hotel rooms a bit small but okay overall

Quand nous sommes arrivés, l’hôtel n’avait pas d’air climatisé et nous n’avons pas été avisé. Après quelques plaintes, ils nous ont annoncé que le problème persistait depuis plusieurs jours et que la réparation était impossible dans les prochains jours. Après une menace de vouloir un remboursement, ils nous ont proposé de nous changer d’hôtel sans frais dans la même chaîne hôtelière. Le nouvel hôtel était impeccable. Ils auraient dû nous informer dès notre arrivée et nous proposer une solution au lieu de nous cacher la vérité sur le problème.

Air Conditioning not working

AC not strong enough for the heat Impossible to sleep

I stayed in a city view room with a big window that opened towards the street. The bathroom toilet has a frosted swing door and shower has a clear glass swing door. Not private, just fyi if you’re going with a partner or other. AC was cold, but could have been colder. Rooftop pool and steam room were great! Close to markets, restaurants and metro.