巴塞羅那諾布飯店 (Nobu Hotel Barcelona)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

We had a pleasant stay overall, but for a hotel that markets itself as a luxury property, there are several areas that need improvement. The biggest disappointment was the pool area. There are very few sun loungers and limited space to relax. The hotel is also very family-oriented, with many children using the pool throughout the day. If you’re looking for a peaceful and relaxing atmosphere, this may not be the best choice. There was constant noise, with children jumping into the pool and shouting. The arrival experience was also below expectations for a luxury hotel. At check-in, we were not given any information about the property. No one explained the pool hours, how the restaurants worked, or offered recommendations for things to do in Barcelona during our stay. A more personalized welcome would have made a significant difference and is something I would expect from a luxury hotel. On a positive note, the room was spotless, comfortable, and very well maintained. We have no complaints regarding the cleanliness or the room itself. Overall, while the hotel is comfortable, it falls short of delivering the personalized service and relaxing atmosphere expected from a true luxury hotel.

I was surprised by the service. Tara at check in was less than warm and welcoming. I felt like I was checking in to some mid tier hotel and not a property which pride of service is a core value. Not bad, just not gracious or inviting. As they say you only get once chance at a first impression and mine was meh.

Great hotel, nice staff but the pool is tiny and very few sun loungers. Management also reserved 2 for the whole day but no one showed up which was a shame for those who had no where to sit or lay down.

The view was great. The shower unfortunately poured out into the room, not a great design, the bathroom was perpetually soggy. Wasn’t a pristine bathroom as I have come to expect from the brand. Great lighting controls and AC.

Beautiful place and located just steps from The Barcelona Sants train station. The Restaurant (Nobu) is located on the 23rd floor with an amazing view of the city , amazing food as always . The same standard that Nobu is known for in New York, Malibu, Mexico city and Miami Beach

I really enjoyed my stay, very friends staff. Luxury finishes, can’t go wrong. Highly recommend it

This was the worst hotel I've ever stayed at. The customer service was absolutely horrible from start to finish. The most disturbing part of our stay was seeing a cockroach in the dining area while we were having breakfast. That was completely unacceptable and raised serious concerns about the hotel's cleanliness. The room was also disappointing. There was no body lotion provided, and the air conditioning wasn't working properly, making the room very uncomfortable. To make matters worse, there was no air conditioning in the elevators. It made me wonder what would happen if the elevator got stuck with guests inside. Overall, this hotel fell far below even basic expectations. I would not recommend staying here, and I definitely won't be returning.

The hotel is modern and stylish. Its location is ideal if you plan to explore other parts of Spain by train.

Great hotel!

Our aircon didn’t work. The hotel should have moved our room in the first instance but instead sent three people in to ‘fix’ it. They didn’t fix it. And we had three people in our room instead. One while my husband was sleeping. In the end - as i was tired of complaining- I had extra sheets sent up and I slept on the sofa in the next room. At check out, I had to ask for compensation and was offered a token reduction on the cost of some food we had. Honestly, I am so disappointed with everything about this stay. And the staff at Nobu couldn’t have made me feel less important if they had tried. They never followed up to see if the issue was solved and they should have moved our room in the first instance instead of trying to fix it. I took photos of all the readings of the room. The average being 26 degrees during a heatwave. I am so disappointed and completely unsatisfied with how the situation was handled and that I had to ask for compensation (this should have been offered) and that all we were offered was a part of our bill for food reduced, The whole situation ruined our stay in Barcelona.