唐人街拉瓦娜飯店 (Lavana Hotel Chinatown)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Great location for shopping, traveling amd access

G

I’d stay at the hotel again. It is a great location but no frills. I went in with low expectations, so I wasn’t disappointed.

The Lavana hotel was in a great location. Near central market and in the heart of Chinatown. The hotel was a little dated. Staff were friendly and helpful. Reasonable value for money. The area was one of the homeless hotspots at night. They were not a problem and kept themselves to themselves. Nice people going through hard times. I would consider staying again.

原本訂房的時候，網路上標示，住宿的費用是可以刷卡的,可是到了現場櫃台,卻告訴我不能刷卡,必須付現金,另外我在網路上訂的價格是台幣480元，到了現場櫃檯卻要跟我說台幣大約1150元，還好我有印出住宿憑證，給櫃檯的服務人員看，他才非常勉強接受我付480元的價格---另外我押金押了50元的馬幣,退房時他故意退我40元,經過我提醒說少了10元馬幣,他才又很不甘願的再給我10元,總之覺得這是一間黑店,價格不實在想要誆騙客旅客，實在非常惡劣！

Old linen and towels. For similar price you can do better.

Internet on and off could not use it, the room didn’t clean up daily, staff asked to pay taxes again for Rm 30 extra

Disappointed. Not what was advertised. 1st room had blocked sink. Ask to fix but maintenance only work from 9am to 6pm. Was low on toilet paper but again housekeeping work from 9am to 6pm so they can't access storage room. Next day moved to different room. This one no internet connection at all, TV not working, lamp won't turn on. Couldn't be bother asking to change. They play music in the morning loudspeaker in the hallway. Not sure why. The design to close the door means you need to slam it hard to shut it. Other guest and housekeeping were all doing this which is irritating and noisy. I can hear guest from next room and hallway. My room had spider Web on ceiling and lamp was dusty. Staff did want to help but seem unenthusiastic. Bed, sheets, blankets, pillow were clean. Very close to public transport and Chinatown. Plenty of food and restaurants around. Would I come back? No but if they lower the price significantly to put up with all the loud noise, other inconvenience then its a maybe. The negative outweigh the positive. I can't recommend this to others. Safer to give it a miss.

Good location, close to public transportation, and several markets nearby. The room itself isn't anything spectacular, but was clean and comfortable. Overall, a solid deal for the price.

I had a terrible experience at this hotel. I arrived there at 4:45 am after a long flight, exhausted and just wanting to check-in to my room and rest, and found the door locked. I knocked, and someone who I believe was the manager came out and told me that I could not check in until 6:00 am due to their policy. Despite having already paid for the room, I was asked to wait outside on the street. I explained that I was not asking for an early check-in and that I had only a few hours until my check-out time, but my request was denied. The street was full of strange people shouting and chasing each other, which made me feel quite uncomfortable and unsafe. I knocked again, another person came out and told to come after 06:00 and just went back in. I tried to call the phone number at the door, but no one answered. I reached out to Expedia customer support, informing them of my situation, but they were unable to contact the hotel administration either. They advised me to find another hotel nearby, and they would try to arrange a refund the following day. Despite the inconvenience, I followed their advice and found another hotel to stay in for the night. However, two days later, I received an email from Expedia stating that the hotel refused to issue a refund, despite my having never used the room that I had paid for. My experience at this hotel was extremely disappointing, and I would not recommend it to anyone.