克里姆林宮酒店 (Kremlin Palace - All inclusive)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Main dining room is too busy, loud, as the sounds is echoing du to the building structure.

Great resort for families with children. We had a good time and I recommend this resort.

We enjoyed our stay. Staff were helpful and polite. There was a good range of activities for kids and families. The meals choices were repetitive though there was a good variety. The hub bars were great and drinks were good too. The accommodation was OK but dated and could do with some updating and touch up. All in all, it was a good holiday.

Great

Nice hotel..

It was perfect.

The cleaning lady’s was amazing very nice and helpful some of the staff was moody and ignorant they could do with a refurb of the place but genuinely a decent place very good for kids.

I am extremely disappointed with this resort and cannot recommend it, especially to families. On the second day of our stay, my wife and daughter developed serious food poisoning symptoms and had to be taken to the emergency department. Before going to the hospital, I contacted the resort doctor and was told I had to pay €145 for the examination alone, even though the illness appeared to be caused by food consumed at the resort. We received no proper support, concern, or accountability. The hygiene standards were also unacceptable. As shown in the attached photo, the air-conditioning filters were extremely dirty and clearly had not been cleaned or maintained properly. This was not just poor service; it was a serious health and safety issue. The experience caused my family significant stress, fear, and additional medical expenses. I strongly advise guests to think carefully before booking. The resort urgently needs to review its food safety, cleanliness, air-conditioning maintenance, and handling of medical complaints.

Good report overall.

We booked a family stay at the hotel but due to a last minute issue that denied the family boarding, we had to cancel our stay literally a few hours before we were supposed to arrive. We contacted the hotel as sson as we could and even though they were not obliged to refund our money, they did so in full and without any delay or fuss. These days this represents exceptional customer service and we are grateful to the Kremlin Palace for stepping up when our family holiday was ruined at the last minute.