城市住宅酒店 (Urban Residences)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Rooms are very large, spacious and comfortable. Very central to everything you need, shopping, food. Having laundry available is handy. Full kitchen is great for making breakfast as nothing opens early in Rotterdam. Rooms are not well maintained. There are cracks in the floor, bathrooms and toilets are not good at all. The apartments need a lot of work to improve them. Showers are weak. I had to switch rooms because the shower was cold. The staff were very accommodating in changing me to a new room and while the shower was better there were issues with other things. Beds are very average. They are two singles pushed together with a thin Mattress across the top but you still fall in the crack of the bed as the mattress topper is not thick enough to hold any normal size person so you might aswell stay sleeping on one side.

Staff was friendly and helpful. Check was slow - long line and only 1 person at the desk. Lovely view from the 18th floor. Unit needs maintenance - spots on the carpet, shower walls were peeling.

It was clean for the most part but the bathroom I would say was a little dirty

Not easy to park the car. The lobby is dirty and the furniture is worn. The apartment is large and has a nice view but the price is way above what it is worth. There is a lot of maintenance needed in this apartment. There was silverfish in the bathroom. Silicone was mouldy. It should be more clean.

Positives: Check in was a breeze; receptionist was as friendly and informative about the area. Location is fantastic for shopping and easy access to the subway system. Significant opportunities: Rooms have become very rundown with paint peeling in a number of places. Furniture (couches) need replacing. Most problematic - no sufficient air conditioning. Owner provided fans, which had limited effect.

Good

The only real issue we have with our staywas it very difficult to stay cool because they just don't really do air conditioning in Europe and we just happen to get there doing a heat wave for the price I should have looked a little harder to see that they didn't have air conditioning that was a huge plus if they did that's the only thing that kept them from getting five stars

This place doesnt have air conditioner and we have arrived in the heat temperature weather and they failed to notify us till after the check in. We refused to stay there since I have a young kid with me and the room temperature was above 100 degree Fahrenheit and it was not safe to stay. We have left ti find another hotel to stay and they are refusing to refund the charge. Their information was misleading and the communication was poor.

All good

Young guy at check-in was very efficient and helpful....corner studio apartment on the 7th floor was really nice.....great views and plenty of living space.....fittings and equipment are all hi-specification (Allesi...Miele...etc). Location couldn't be better...handy for all the shops and a supermarket, all less than 3 minutes walk from the building entrance. Great feature to have a laundry room in the building which is cheap to use....and you don't need to buy detergent! Definitely will stay there again....oh, nearly forgot, half the daily cost of Citizen M nearby and with 10 times bigger room!!