開羅媒體城瑞享酒店 (Mövenpick Hotel Cairo - Media City)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Good location , friendly staff .

The AC was a bit noisy and I could n’t lower the fan speed. Actually, I have not reported that because I was outside most of the time. However, the overall experience was great.

I am a regular guest at this hotel, and in the past my experiences have always been average but acceptable. Unfortunately, this visit was very disappointing. For the first time, I decided to upgrade to the Premiere Suite with pool view, expecting to experience the level of luxury, comfort, cleanliness, and quality that a five-star hotel should provide. Sadly, I was disappointed in every one of those areas. The furniture was outdated and appeared to be of low quality. Although the front desk informed me that I had been assigned one of the hotel's updated suites, the room looked old and worn. Even more concerning was the cleanliness. There were what appeared to be blood spots on the bathroom sink, the towels were heavily worn and should have been replaced long ago, and an old dirty white shirt had been left on top of the couch from a previous guest. These are unacceptable housekeeping oversights, especially for a Presidential Suite. I expected a premium experience worthy of the additional cost, but instead I found a room that felt neglected and poorly maintained. I hope the hotel takes these issues seriously and improves its housekeeping and room maintenance standards.

Very bad customer service, room was dusty and balconies were discustung

From the moment we stepped into the reception, our experience was fantastic. Ali and Ramy were absolutely amazing—incredibly welcoming and efficient. Our room was ready on time with the extra bed already set up for my child, and we were pleasantly surprised to find a lovely fruit basket waiting for us. A special shout-out goes to Rania from Guest Relations. When I mentioned it was my brother's birthday, she went above and beyond to make the day extra special—she decorated the room beautifully and even coordinated with the restaurant staff to surprise him with a celebratory cake and birthday wishes during dinner. That level of care truly touched us. The entertainment was top-notch; there was a great show after the reception that kept the kids thoroughly entertained. We also spent a lot of time at the aqua park, which was a huge hit with both the children and myself. I must also mention the restaurant—it has clearly undergone a huge renovation and is now better than ever, with delicious food and excellent service (special thanks to merna). We genuinely enjoyed every moment of our stay and will definitely be repeating this experience. Highly recommended!

Perfect for kids

Everything was excellent. Only issue i had was the spa, the lady seemed persistent to have services and kept shop open till past 1 am. And wouldnt seem to take no. That we had to go.

Lov

Staff was very friendly and helpful

Unfortunately, the pool experience was a little disappointing. We booked this hotel specifically because they advertised a water park but when we arrived, the pool was ice cold and the slides were closed for the season. I really want to highlight that the staff were absolutely wonderful- truly welcoming professionals. They did everything possible to make our stay enjoyable. If you’re hoping to enjoy the pool, I would recommend checking to see if it’s a good time of year. We were there during the last few days of Ramadan, in March. In hindsight, I see this wasn’t an optimal time for a pool visit.