羅薩馬爾飯店 Spa****S (Hotel Rosamar & Spa)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

We spent a week in this hotel.Friendly staff,clean room,food was fine all time.Reallly close to the beach and city centre.

Room fully suitable for a couple of nights stay. Excellent breakfast and evening buffet. Great facilities. Plenty of sunbeds with adult only area. Directly across the road from the beach.

Overall our stay was good 4* not 5* because of broken AC in the room. My husband, 13 months old toddler and I travelled from the US 7 hours flight & 6 hours time difference. Then 1 hour of train ride & taxi 30 min rideto the hotel and we checked into hotel room with broken AC. We reported it immediately as it was summer June around 85 F and humid. Front desk lady came up to the room to help us to adjust AC properly. However, it was broken. Then she informed us that engineer guy will come to the room shortly to fix it. We waited 15 min no one came. Therefore, we had to wait more than 40 min for the engineer guy to come, while we all including a crying toddler were exhausted. We had no choice but to come down to front desk 2-3 times with a crying toddler in my arms to complain about the room, only after 3rd time front desk lady finally made a decision and showed us a smaller room with working AC. Question: is that a hotel policy to remedy hotel guests experience only after guests come down to FD 3 times to complain? If that’s the case, then it’s a terrible customer service. As far as I know, hotel staff shall respond within 15 min or so or simply change the room. Because it is not guests fault that they checked in to the room with broken AC. Otherwise, the front desk ladies were quite responsive, courteous, and professional. Maria helped me to book bus tickets to the airport. Very grateful for that. Restaurant staff were very friendly and super nice with a toddler.

Amazing location, great service.

We have visited this hotel for the last 3 years On a half board basis and have never had a problem. never used the pools or spa but they look OK The food is mainly good but can sometimes be verging on the cold side. The TV has a good selection of channels All the staff seam nice & friendly

Very nice

On the beach, good restaurant. Valentina is a very dedicated guest, finding solution. In my opinion room 102 is terrible: smell, noise, ants and bugs. Valentina offer me an other room but was difficult to remove all.

It was a great stay & will do it again. A first rate establishment!

The wors ever hotel i see on my life No friends on staff Parking 180 ero And it was far froom property Staff not friendly and not speaking English Room is not clean discastin Plus food is cold and not enough need to wait for another coking and grill Drinks you have to pay No one help me for anything Air conditioning not working And i am so disappointed with the hotel place and i did stay 10 days and i paid for not the hotel i see on the advert

Great location, delicious breakfast. But this hotel definitely needs renovation and pay more attention for room cleaning.