EA水晶宮酒店 (EA Hotel Crystal Palace)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The hotel moved me to a complete different property on my first night without my agreement. I arrived late at night and the replacement room had a terrible order that it made difficult to sleep. Because of the late hour, I had no practical option but to stay for the night. The next day, i requested to be transferred back to the original hotel that i had booked and paid for. Despite the fact that the hotel was responsible for the last-minute change, the transfer process was unnecessarily difficult and frustrating. There was little effort made to correct their mistake. I had to call Expedia to help me out which also took hours to get resolved. When I finally moved back to the original hotel, the room was far acceptable. The floor showed obvious signs of water damaged, with mold and visible wet streak markings. The overall cleanliness was unacceptable and well below what anyone should expect from a hotel. Cleanliness and customer service were both completely disappointing.

Clean rooms, decent breakfast and ideal location

Very comfortable room

Great budget option. Location is in Prague 1 near the dancing house. Within walking distance of old town square and wenceslas square . Also close to the metro so was very ideal. Facilities were good, no issues when checking in or out. Price was also very cheap. No complaints. Would consider staying here again the next time I go to Prague.

+ Tasty breakfast, big rooms, parking available for charge, elevator, coffee/tea behind the lobby 24/7, good location - rather older hotel, sauna is extra charge

El hotel tiene buena localización, pero la estadia fue horrible. Nos cambiaron de cuarto varias veces. La primera noche la habitación holia a humedad, holor a cigarrillo y la cama parecia una piedra. La segunda habitacion que nos cambiaron al segundo dia comenzo a liquiear agua del techo y se mojo toda la cama. Por ultimo la tercera habitacion que nos pusieron, el baño no tenia cortinas ni siquiera el tubo para ponerlas, fue un completo desastre. Para lo que pagamos no vale la pena. La recepción esta solo hasta las 7pm y luego de eso el check in es por telefono con un codigo. En las fotos se ve el hotel moderno, pero no lo esta.

The stuff are great and friendly..Kristina is very helpful and hardworking and the rest of the cleaning ladies are great overall ..

Great location and breakfast. Good size room and bathroom. Old dark red carpet.

Bed and general furnishings could do with updating.

My stay at this hotel was awful. The shower water was ice-cold one night, making it unusable. When I reported this to reception, the staff rudely responded, “What do you want me to do about it?”—completely unprofessional and dismissive. To make matters worse, the hotel falsely advertises laundry services on Expedia and their website, even providing a “laundry bag” in the closet, but reception informed me they don’t offer this service. This misleading information and poor service made for a horrible experience. Avoid this place at all costs.