格羅斯夫納套房飯店 (Grosvenor Suites)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The hotel w

Good location for transportation and walks , could do with an upgrade but was ideal for a few night and going to murrayfield

The location was great! Removed from the busy areas but easy to get around from there. Dean village was a beautiful walk away. The old building and feeling is very unique. Would definitely stay again!

The biggest issue is that there's no lift - we were on top floor so 70+ stairs to room. Also no air con, and no reception, so there is no staff. For the price, I would have expected those amenities. There were a few light bulbs out in the room and the room is a bit tired, but it was generally clean. Location is good for the tram and buses, but a 20 min walk to the main areas.

Wasn’t aware until after booking that there is no reception, everything is sent to you through WhatsApp which is fine but if you need to store your luggage you need to go down the street to the sister hotel. Normally this is no issue but the receptionist was rude and when we were told to come back before 6 pm to retrieve our luggage, the receptionist was already gone. We fortunately got lucky and ran into other guests who were staying at the sister hotel who let us in. The hotel was quite lovely and spacious and very convenient to where we needed to go. Thank you

One of the worst hotels I've ever booked. We received check in instructions via email while we were on our flight to Edinburgh. Upon arrival we had no idea how to get into the building. We tried calling with no success (although this was probably user error given I've never tried calling an international number). Other guests finally came out, let us into the building and told us to check our email for the checkin instructions. We were in a room on the 2nd floor and had to lug our bags up 4 or 5 flights of stairs. Once arriving to our room we discovered a shabby, poorly maintained room. The curtains were torn and wouldn't close and there was mold on the bathroom ceiling. We ended up checking out before even staying 1 night. Since it was after hours, I contacted management through the Expedia messaging system letting them know we were checking out and requesting at least a partial refund. 4 days later, I have still not received a response. We found a much nicer hotel closer to everything we needed at a much lower price. I highly recommend skipping this hotel.

We had an issue with luggage we left with the office. We were told we had until 6:00pm to retrieve, as the office stayed open until that time. We got back at 5:40pm and office was closed and locked. I called after hours number AND NOONE EVER CALLED ME BACK. I had to stand by door until I got lucky and some resident of the building came out and kindly let me in to the hall where I had left our luggage. And door jamb of bathroom came off and bathroom was small and there was mold around the bottom Moulding. LOTS of stairs to get to our room- be advised that with no elevator, you better not forget anything! Stairs were ok, but the luggage situation was unacceptable!

Clean, spacious and helpful.

We did not get the "luxury suite" that was pictured when I booked it. It was a tiny room in the basement instead of a large suite on the 2nd floor. Poor advertising indeed. Also, since our flight arrived at 9 am, they told us we could leave our luggage safely at their other property. At this property, all bags were stacked in the hallway next to the main entrance... Not very safe at all. Anyone could have taken anything. No lockup, no security.

Excellent stay