盛大飯店 (Grand Residence)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The rooms were neat and clean, and the staff were very friendly. The manager, Jaiganesh, was also extremely friendly and helpful

Staff was helpful

Good

Worst hotel and customer service I have ever seen. We booked two rooms ,The rooms were dirty, stains on the sheets, toilets not functioning👎👎👎

We had a horrible experience at this property. Arrived very late in the evening straight from the airport. Checked in, showered (the towels were very run down and the toilet leaked upon flushing) and found bugs in the bed and on the wall. Called the front desk to ask for a new room, were told that the hotel was sold out, and that house keeping was on its way. After waiting and waiting for house keeping, went downstairs and were offered a new room (so, we were previously lied to). That room also had bugs in the bed. We had no choice but to leave the hotel and search for new accommodations at 1.30 am. Of course, since we had to pay a walk in rate at the new hotel, the cost to us was significantly higher, but worth not sleeping in a bug-invested bed. Very disappointed as we had stayed at this hotel previously pre-COVID and had a positive experience. We asked for a refund and were denied. AVOID AT ALL COSTS.

Hotel was vey nice areas little bit dusty because of rural road work Good service. I recommend, and price slightly up

It was amazing

I dont know how its a 4 star hotel. we wrongly guided by hotels.com and robbed the money. No room wifi, electricity cut off at least 10 times a day, no hot water, dirty bathroom, no pleasant staffs, specially there is a elderly person incharge in the morning breakfast and his look is asking why afre you coming to eat. no smile at all,

Bathroom unclean, lobby unclean, tight room size, WIFI was not stable. Overall the hotel is in poor condition, with minimal maintenance and overpriced rooms.

very nice staff,very good cleanliness ,centre of all amenities, one of the best rated.