倫敦埃克賽爾諾富特飯店 (Novotel London ExCeL)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Generally ok but nothing special. Room not ready for 3 people on arrival. Expensive for room with no breakfast included

Good bar well stocked, friendly staff Good menu not overly expensive for London. Room was clean and airy

okay stay

Decent hotel with good amenities with good access to the Excel centre.

We booked in advance for 7 people for 7 nights. I was then asked for individual names to confirm for the individual bookings only a few hours before check-in. These should all have been under one name for ease of check-in. Then when checking in we were told there were only 6 bookings and we needed to pay for an additional room. The email sent to confirm the names included 7 individual booking references and so we shouldn't of had an issue at all. All in all we booked 11 rooms in the same hotel, with an additional one being purchased on the night. We should have received better treatment considering the amount of money we had spent at the hotel and I am severely disappointed with how difficult they made the check-in process.

Great location near to Excel and O2 plus tube and bus services close by. Room was clean, bed comfy, staff pleasant and breakfast lovely.

The beds for the children were terrible, nothing to stop the pillows falling off the bed and the mattress in to half's kept leaving a gap for the kids to fall in, and one mattress also slipped off on to floor. Cheap toilet paper kept making the toilet back up. Breakfast was good but encountered the most unhelpful staff at the buffet.

The property was clean and the staff professional👍

All round a great stay. Recommended especially for an event at The Excel.

Dirty rooms, no aircon, horrible beds and poor handling of issues by staff. I would not recommend to anyone.