雙鰭飯店 (The Twin Fin Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

i would not recommend this hotel. although the valet was probably the best service of the whole hotel and we interacted with them everyday so because of them, i’m giving 2 stars. the reception is so slow!!!! my husband waited 30+ min for towels for the pool because no one does their job and restocks them throughout the day. also, the elevator system is the most ridiculous frustrating thing i have ever experienced. the numbers are on the outside and it tells you what elevator and sometimes it takes 10 min for the elevator to arrive. super inefficient. cherry on top? pillows suck and the fire alarm went off at 230am and i had a full blown panic attack with my 9 month old in my arms evacuating the building. i guess ill end with a positive. the view is pretty amazing and worth the $$ and location is pretty good but its at the end of the block. the restaurant goofys diner has good pancakes. it wasn’t the best hotel and i would never stay again. but i am grateful for the valet being so kind and efficient everyday!

The hotel was in a great location and the rooms were clean.

Este hotel le falta demasiado para dar mejor servicio! Los ascensores no funcionan adecuadamente, pagamos $60 x cada persona por día para desayunar y fue terrible la experiencia, a nuestra llegada nos ofrecieron una fiesta privada para celebrar el 4 de julio, $320 por dos personas pagamos y realmente nos pareció una estafa... Decía bebidas y comida incluida y solo era una bebida por ese valor... Terrible la experiencia, esa fiesta debió ser gratis solo era para poder ver loa juegos pirotécnicos desde el piso 21... Lo bueno que tiene el hotel es que esta frente a la playa... Pero reaw puedes encontrar otra opción en waikiki!

Run down and in need of a major renovation. Only vacuumed our room and the hallways 1 time in the 10 days we were there.

Very well located across the street from the beach, it's an old building and the room they gave us has mold, we requested yo be move into a different room and things worked very well, although power went out in our last day I have to use stairs yo go down and we were on the 23th floor. Kudos to Fernando in reception who went above and beyond to get us a better room.

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Only good thing at this hotel was the location. But the hotel itself is run down, outdated, and rude front desk workers.

I booked an 8-night stay and paid extra for an ocean-view room. When I arrived, I was given a room on the 5th floor with what they called an “ocean view,” but it was very misleading. The only thing visible was a small portion of the ocean, while most of the view was blocked by the roof of the restaurant below. After I complained, they moved me to a higher floor, but it was a side room with no front ocean view. Despite not receiving the room category I paid for, they did not offer any refund or compensation. Overall, the stay was okay, but for the price they charge, I expected much better attention to basic maintenance and cleanliness. I understand that Hawaii is an island and buildings may be older, but the bathroom looked outdated and not very clean. It felt like it hadn’t been renovated in decades, and there were noticeable yellow stains on the bathroom and it looked from 1950th. The room also had a coffee machine, but I couldn’t use it because it was dirty and dusty inside. The in-room safe was also old, dirty, difficult to operate, and in a very poor condition. For the amount they charge, I expected a much better experience. Small details like cleanliness, properly maintained amenities, and delivering the room that was booked should be standard.

The hotel is in a great location - at the quieter end of Waikiki, but still has plenty of action !!!!! The pool was a nice retreat from the glorious beach that is just across the street !!! The hotel itself is older and basic but still good !!!!

For the first time in Hawaii . So glad we got oceanfront view . Staff was very friendly and helpful if you have any questions. Plus Hotel is right across the street from beach , close by restaurants and shops