椰樹海灘度假村 (Coco Beach Resort)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

We pre booked a 4 night stay and fully paid only to turn up for check in and the hotel was closed for renovations. We had to stay somewhere else. The owner claimed he didn’t have our booking on his system but we had confirmation etc.

I would like a refund for the accommodation. The property was not as advertised. There was no operating restaurant. The room was unclean The shutters on the windows broken. Overall very unsatisfactory and not what was represented. I would like my $1200 money returned.

Everything was great very friendly staff Beautiful beach

Property was nice and the staff were lovely but it was a bit far away from town and transport wasn’t provided. We still enjoyed our stay.

The minimal staff were amazing. To start with no hot water in our beachfront bungalow… had steal a gas bottle from another bungalow. Bed was really uncomfortable…and noisy my camping mattress is better. Toilet was wobbly not secure properly 3 out of 6 louvres had broken handles and not working Outside porch light not working Stair safety light leading to Bar which also doubled as reception not working One of the two faucets in bathroom required attention for minimal flow. Rear support beam completely ravaged by white ant or borer … just painted over. One bedside lamp not operating, missing plug adapter. No coffee, milk or water in room fridge. The blow up sUP boards all flat. Take your own snorkelling gear … it’s a very nice little reef right out front. Our first and last meal was a 35$ cheeseburger with a 40-50mm beef patty on a stale bun. No coffee machine in bar and the ice making machine has been broken for longer than 6 months according to the helpful bar staff who were making ice in trays to service 12 bungalows. Ran out of Beer on day 1, no fish or calamari as advertised on menu… ran out of cider on day 3. My partner and I cut our trip short mainly cause of the hard noisy double bed that creeked with the slightest movement, making sleep difficult. The bar didn’t have change or float for drinks purchased with cash. We paid close to double price per night compared to Breakas. Oh it’s nice and quiet if you just want to relax,

No hot water, no soap, bad internet, no atmosphere, poor food. Staff not in uniforms, no clear reception. Dirty pool, broken furniture. Contact details of website are not correct. Over priced.

Restaurant was shut. You’re in the middle of nowhere with no place to eat. They tried to send us to the resort next door but they were full. Waited an hour to get a cab into town for lunch. Snorkeling was underwhelming. Visibility sucked. WiFi was awful. 0.50Mbps. Except at the bar area. No bar. No services. No nothing. Place was a ghost town. Only four people staying and all regretting it. No customer service - just wishing us luck finding a restaurant nearby. You can’t have a place this remote and expect guests to self cater. Breakfast was a couple of bits of toast and some fruit. Value for money was awful. We checked the day we arrived, and for some reason the same room was available for less than half what we paid. Felt very ripped off. The accommodation was basic. Clean, but nothing exciting. Overall, I would give this zero out of five if that was an option. Only saving grace was that we booked for just two nights. Which was still two nights too many. Lots of other options nearer to town. Find something else. This place might be good once they get the renovations done and restaurant open. But for now, it is a disaster.

The resort is absolutely beautiful with stunning water views on the bay, beautifully maintained tropical gardens, and cute tropical "fare" bungalows. You have the choice of swimming in the pristine sea or in the lovely swimming pool. The staff is so dedicated to helping you have the best stay and the manager is very helpful. We'll come back.

Coco Beach resort is a small, quiet and local property. It’s out of town which is great if you are after a quiet experience, and you can snorkel the reef in front of the property. Negatives are the road from town (holes and potholes). The cost of food at the restaurant is also pretty high. If you have expectations of an international chain style accommodation, you will be disappointed. However it is a lovely, basic resort which is warm and welcoming. The staff is very helpful - from arranging transfers to town / assisting with tour bookings / providing advice / assisting to resolve problems. Only other tip is that the reception is the bar on the beach, not at the entry of the property.

Coco Beach is budget friendly and we definitely got value for money. The fares are basic but bright and airy. We had the huge pool to ourselves every time we used it. The snorkelling out the front of the resort was fantastic. While it was a little further out of Vila than we had stayed before, it meant it was very quiet. We had to walk a fair way to get a bus into town on one day but had a delightful trip home by boat from the jetty in Vila, something we had not done before. The food was good but we did have a day and night where the chef was not in so we went to the resort down the road, Paradise Cove, where the food was incredible and we were treated as if we were staying there. Special mention to Frank and Elton at Coco Beach who looked after us so well during our stay. I would recommend Coco Beach for the person looking to relax and snorkel/swim away for the hustle and bustle of a big resort.