Holiday Inn Express & Suites CO彈簧 - 空軍學院 (Holiday Inn Express & Suites Colorado Springs North by IHG)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Everything, especially the staff was great. The hot tub was not in working order during our 3 day stay. The rooms are just very small. We kind were kind of stumbling over one another while we were there.

Remote for TV didn't work. Traded it in still nothing. All of the USB charging ports are broke.

Great place to stay. Only stayed one night but service and rooms were clean.

So short staffed. Took 15 minutes to check in, no soap in the room, remote batteries were dying so the remote barely worked. Breakfast was not something I’d eat. Totally overpriced for what this place offers.

I was disappointed with our stay. From the moment we walked in, the hotel felt very dated and not what we've come to expect from this hotel brand. To make matters worse, the first room we were assigned had not been cleaned, so we had to return to the front desk and request a different room. The second room was cleaner, but it was also very outdated. The bathroom had several obvious repairs that appeared to be done with poor workmanship. While this doesn't necessarily mean the room wasn't clean, it gave the overall impression that the property isn't being well maintained. One of the biggest disappointments was finding out the pool was closed. We were traveling with three very excited kids who had been looking forward to swimming, so that was a major letdown. Breakfast was another low point. It was probably the poorest quality hotel breakfast we've experienced, with very limited and unappealing options. The one bright spot was the front desk staff. They were friendly, polite, and professional throughout our stay, especially when handling the issue with our first room. Unfortunately, their excellent customer service wasn't enough to make up for the overall condition of the hotel. We hope this property receives some much-needed updates because it doesn't currently reflect the standards we associate with this brand.

Okay property with good size rooms for families. Breakfast food was okay and limited.

Our stay was terrible, when we got to the hotel after a very long drive at 7PM we were told our room was not ready and would be at least an hour before we could check in, then we were notified the pool and hot tub were down for maintenance. When we went down for everything was out, no eggs, no pancakes the pastry was cold. No bagels and were told they were waiting on the manager to bring stuff. It was 8:30. Very poor management with everything that was going on for a manager not to be present in the building is unacceptable. And not the expectation when staying at a Holiday in!

Had a good experience

Great location to the Pro Rodeo Nice view of the mountains amd prefect access to the highways. 2 night stay with no TV told maintenance doesn't work weekends, halls were dark day and night. Breakfast was good for the value. Checkin staff was very friendly

It was a rough stay. The check in person the first night wouldn’t answer the phone and I couldn’t find her to ask a question because she was outside on the phone smoking constantly. My tv wouldn’t work and was promised they would come by and fix it and they didn’t. The body wash was filled with lotion and I requested a replacement but they didn’t have any so they called housekeeping to open up the closet and 3 house later still nothing. (It was never replaced). The bathroom reeked like mold and vomit. Our ac could only be on or off via the plug because the panel was broken and it was insanely loud. I stopped to see a friend in her room and one of the beds was broken. I don’t expect much from a holiday inn but this was bad.