卡薩布蘭卡白塔索菲特酒店 (Sofitel Casablanca Tour blanche)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Although the service staff was solid. The building and rooms itself felt worn out and not clean. The building was tired and in need of renovation. I’ve been to a lot of Sofitels in the world, this was by far the worst.

We were very grateful for the gentleman on the reception desk who waited till after 12AM to allow us to check (we have booked at 11:54pm). The room was great with a big bathroom, it had a lovely view of the city, unfortunately there was a mould/damp smell in room 703. The Air Con was not effective when we walked into the room, the hotel sent up an engineer within 5 minutes and he fixed the system. The rooms have different layouts, we would suggest they re-think the layout for rooms where they have the toilet in a separate space to the bathroom. All of the staff in the breakfast area were lovely, their service was second to none, the waiters treated all of our family with respect and made the kids feel so special. They have a varied breakfast spread and you have hot food made to order which was yummy (order the Khliaa omelette if you choose this hotel). Their Morrocan Tea served at breakfast is a real experience. Unfortunately I found a paperclip in my sausage, the breakfast staff were extremely apologetic and no harm done. My Khalil who greets the guests was very nice, everyone was very helpful. I would just make one suggestion and ask the hotel to train the females on reception as they were not welcoming and hesitated to help guests (this is not what you expect from a 5* hotel). The Spa staff were fabulous, Salima did our massage and she was wonderful. Their steam room is the best one I have seen ever. The kids thoroughly enjoyed the pool area and Hanaane is amazing!

Room AC not working. Elevator frequently out of order.

It’s okay

Overall nice place with good Restaraunt and breakfast. Staff not as warm as everywhere else I experienced in Morocco but they were helpful. Bathroom not as clean as it could be.

Good

Property was very clean and organized. The staff were very friendly and helpful with everything me and my wife needed.

Excellent staff! Very helpful! Answered all our needs! Scheduled

Room not what you see on the pictures…

I have requested multiple times to change my room and asked for an upgrade, being a platinum member with Expedia , they haven’t responded as per expectations. Which is very strange, please teach your staff the basics of how to deal with customers first. This is so disappointing.