G5飯店和服務式公寓 (G5 Hotel & Serviced Apartment)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Cleanliness, shower, aircon all is good.

Unaware prior to booking this room that its located at the basement with no windows … The helpful staff offered that we make additional payment to upgrade to a room above ground. Feels a bit weird but the upgraded room was nice and comfortable. Bedding was super comfortable, room was also spacious and washrooms were clean

We were given a room on the ground level near the car park, and it looked nothing like the photos online. The room had a very noticeable musty smell, likely because there were no windows. Soundproofing was poor — we could hear doors opening and closing, as well as people talking early in the morning. The water faucet was dirty and rusty, and the shower head was broken, causing water to spray in all directions. I even spotted a small roach in the toilet, though it ran off before I could take a photo. The floor felt oily and unclean, which made the room rather uncomfortable overall. Although the location was convenient, I definitely wouldn’t book this hotel again.

Close to the park

No doubt, the staff were really warm and friendly. Check-in was easy and a breeze with collection of security deposit. However, I was truly shocked when the room type booked is what seemed to be a sub basement unit of the hotel. Superior room, a first time for me to walk out of the lobby down to a lower level. Sewage smell at the corridor, in the toilet was inevitable. Price wasn’t the lowest of Johor Bahru but I didn’t expect it. Air conditioning worked but because of the odd room layout, you barely feel the cold air from the bed. No windows, no clock, just a TV. Definitely first and the last for me.

I recently stayed at your hotel and had an overall pleasant experience. However, I noticed a couple of issues that could use improvement. There was an unpleasant smell that occurred intermittently, which was quite off-putting. Additionally, the coffee creamer provided was unusually hard and not usable. Addressing these concerns would definitely enhance the overall guest experience. Thank you for considering this feedback.

Staff was very helpful and got free parking

Because SG authority doesn't allow me to go to Malaysia, so I requested cancellation. But hotel rejected

Stayed 4 nights. First of all I booked this hotel for it's proximity to many food options and good location. However, there are a few defects in the room which I like to highlight here. Firstly, the safe is not working on once I checked in, secondly the dressing table chair is dislodged and it is a safety hazard. Lastly the water basin is leaking but still manageable. Not being picky for the price paide but might be a major issue to picky travellers.

Noisy in morning, disturbing my sleeping