休斯敦 I10 西市中心美洲長住套房酒店 (Extended Stay America Suites Houston I10 West CityCentre)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Everything was cleesn

They offered free breakfast, but all they had was snacks. Thats not breakfast

Called front desk to notify them that I would be delayed by a day to check in, but the person who answered the phone said she was away from the desk and couldn’t check on my reservation. When I arrived the next day the front desk person said my reservation was cancelled and that I was charged for the day that I did not stay there. The front desk person was rude and unhelpful. The facility looked warn down and not updated.

Cleanliness and staff were fantastic! The hotel is more like an old motel which is fine but misrepresented when booking

No cooking supplies, the hotel smells like mildew/dirty. Carpet smells dirty. Throughout the hotel it smells like Marijuana. They offer no compensation.

NO COOKING UTENSILS, NO BREAKFAST AS PROMISED, JUST COFFEE, TEA AND HOT CHOCOLATE. NO STOPPERS FOR THE SINKS, TELEVISION NOT WORKING PROPERLY. VERY LIMITED CHANNELS, NO PHONE CALL, A NOTICE STATING EVEN IF YOU USE THE PHONE AND YOUR CALL DONT GO THRU YOU WILL STILL BE CHARGED

Breakfast was promised and charged for, but not provided. Not even a water bottle given. The reception staff were extremely unfriendly. Overall, a very disappointing experience—would not recommend.

The room was what we expected except for the uncomfortable mattress. We also saw some drug use on the property so that was not so good. But it was a central place to where our family lives in Houston and the price was excellent.

Decent room with easy access to the freeway

Very terrible behavior from the hotel staff on duty. I made payment for the hotel room via Hotelss.com I got to the hotel at early hours in the morning before 4am but was not allowed to check in. No room left.