伊麗莎白女王二世飯店 (Queen Elizabeth 2 Hotel by Accor)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Room was clean but smelled like it had not been used for a while. There was an issue with the bathroom plumbing which leaked all over the clean towels. There were only 2 bottles of water in the room for 4 people over 2 nights. Any extra was chargeable. The food options we limited and mostly unhealthy. No good meal options for allergies also. Was given gluten free bread at breakfast that was mouldly , soggy and smelled awful. It’s a lovely historic location, just seems it’s lacking the investment to make it what it could be.

Nice historical hotel

No breakfast cold breakfast dirty room, slow service wasting money total waste money

Seemed to be a lack of Staff, Check-in seemed under pressure with a lot of complaints. The breakfast was terrible with on person trying to check people in while doing other jobs and one person cooking eggs and long queues. No scrabbled egg available as I assume this is the same person that cooking fry egg, and omelettes etc.

Staff was so unfriendly and rude. Mary the manager had no customer skills at all. She was extremely rude towards me and others. The check-in process took us 2 hours and after check-in no one showed us our room as this is not a normal hotel. It took us 30 mins to find our room on the boat. The QE2 was nice but the overall staff experience including Mary was very bad

Rooms require updating / refreshing. Reintroduced smoking in the Golden Lion during our stay which spoilt the enjoyment of sitting in a smoke free envoironment. Evening meal was usually lukewarm and not hot.

Good

Room was fine ... not sure it was the QE2 or Hotels.com fault but had to pay more for the room I booked and paid for ... nevertheless it was a good experience and would recommend a stay ... a little tired but ... the shipnis almost 60 years ild!!!

The carpets were filthy and the sink waste didn’t work. It was a good size and comfortable bed. All the staff are very friendly and helpful

Typical English breakfast food