團洲金里別墅飯店 (Tuan Chau Kingly Villa)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

L’hôtel est très bien par lui même. Mais Tuan Chau est une ville de transit vers les croisières. Nous étions donc seuls dans cet hôtel et dans la ville ! Difficile de trouver à manger le soir. Il vaut mieux prendre un grab vers Halong. Mais sinon, belle chambre, belle terrasse et belle piscine le tout avec vue sur la baie.

The man who worked the front desk was very helpful, pleasant and friendly.

I booked and PAYED the day before. When I arrived in the middle of the night there was a private party with Korean people eating, drinking and smoking at the lobby. They told me to go away and that the hotel was closed and booked only for them. No one at the reception to help. NO ONE WAS THERE. I had to leave after few minutes and book a last minute hotel to get a bed. Luckily the taxi driver wa sound enough to help me. After 24h no one replied my messages. I believe they MUST reimburse me but I am still waiting to talk to someone.

There are no customer but also staff is not there for whole time.

Beautiful property on a lovely little island with easy access to Ha Long Bay. Free bikes to ride around the island, and easy walking distance to shops, restaurants, and the marina. The service with Ms. Kim and Mr. Phoenix was outstanding!

Super noisy - could hear kids yelling and screaming one floor up and all the noise from the breakfast area one floor down. Doors offered no soundproofing whatsoever. Not clean - stained blankets and smelly pillows, stained toilet Super hard bed Spartan room - even the door that was supposed to separate the shower booth from the rest of the bathroom was missing, so taking a shower resulted in a wholly wet bathroom floor Area is still under development and there's nothing to do in the vicinity Only good thing - staff was friendly and helpful

We left after 3 hours. This place did not live up to the expectations we had based on the hotel description, at all! The atmosphere was dull and the vibe negligent and simply put - missing. When we questioned the missing facilities the excuse continued to be that there were a newly opened place. But why open a place when they are clearly not ready? The “restaurant” was non existent, what was there looked more like a canteen, and the smallest of it’s sort. Also, the room service took 1.5 hours and was cold and clearly not homemade, when it finally arrived. We’ve also added pictures of our “city view”. All in all, we would never recommend the place, rather advice to stay in one of the many other hotels in the area

Service was excellent, helped us book our tours and also helped with transportation, would definitely stay here again, very family friendly.

My stay at Kingly Villa was amazing! Ms. Kim and the rest of the staff were incredibly kind, helpful, and generous! The hotel is beautiful with clean rooms, nice size balconies with views of the sea. The breakfast is included and delicious! I would definitely stay at this hotel again in the future!

Our stay here was perfect. The Villa is absolutely beautiful, neat and tidy. The rooms are large, airy and well appointed. We loved the pool area with a fantastic view over the bay and of the islands. The bikes were a huge bonus, they made getting around so easy! Breakfast was excellent, we had a choice of fresh made meals everyday. And to top if off the staff were so lovely and helpful. We couldn't fault a single thing for our entire stay. 10/10 would recommend to everyone!!!