棕櫚樹 度假村 (Palms Casino Resort)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Everything was really good!

Unfortunately, after upselling me and checking me into one of their larger suites, we found it to be dated.Couches were broken down.Also, the televisions did not work in either one of the rooms for longer than fifteen minutes . I called them and asked him to fix it and they never sent anybody to resolve the issues. They did call about eleven thirty at night and apologize and said that they would deduct resort fees.

Great

Overall, the hotel was very enjoyable and nice. The main issue we had was during the first night, when I was about to sleep, I noticed a pretty strong urine smell. After a few minutes, my wife and I lifted up the bedsheet cover to discover the mattress cover had a noticeable stain. This happened around 9 PM and our five-month-old was already asleep. After explaining the issue at the front desk, the cleaning crew ended up changing out ALL the sheets and blanket, and they tried to keep quiet with the sleeping baby on the other bed. They also gave us a $75 food and beverage credit, which was very nice of them. Used it all on coffee and salads! Other smaller issue was when ordering pizza, I didn’t know I had to go back up with my receipt to get my food. My family and I ended up standing there for an additional 15 minutes not aware of that small detail. What was frustrating was that the two employees saw us standing there with the box of food just sitting there. Would’ve been helpful if one of them got our attention instead of letting us stand there all that time. Besides all that, I’d stay here again! I love how it’s less crowded than the Strip and their craps and blackjack minimums are $5, not very common nowadays. The food court has familiar restaurants, like McDonald’s, and the overall property felt clean. Parking is also free, which is a HUGE plus given how many hotels charge now. Palms is a great choice if you don’t care too much for quick access to the Strip!

Friendly staff, clean room, breakfast was really good. We didn't do the casino.

everything was good

No issues

Front desk at check in Anthony was very helpful. AC tech was also very helpful

Room was easy to get to Staff was helpful Clean property

Our stay was great! Thought I was being overcharged. Was told it was a $100 deposit and it woukd be taken off.