Cocotel 馬蘭德海灘度假村 (Marand Beach Resort)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

There was a smell in the room that smelled like. A. Open swege pipe thats not been plugged. B. Fish 3 days old. They can not fix it. It stayed with us for 3 days during our stay. Its obvious they tried to mask it on 1 day with air freshners. I recommend avoiding if you can.

Staff went out of thier way to make our stay good 👍Food was goid

Peaceful and quiet. Close to the highway and downtown shopping.

very nice staff

please upgrade your bathroom, it’s dirty and there’s even cockroaches crawling ….😩

This is a very nice hotel with beautiful grounds, a friendly staff and good reasonably priced food. The room was very nice and comfortable with good internet. Bathroom was very cute with an atrium and live plants. Two negatives to the bathroom were no air conditioning ducts to keep it cool and no shower enclosure. This made it difficult to shower without getting the floor very wet. A shower enclosure and an A/C duct would solve this problem. Other than that the room was very very nice.

Really close to the beach, basically once you leave your room it’s right there. Only negative is poor WiFi.

They have beautiful Pool and garden , its covenient bec it has Beach front but the Beach shore has lots of garbage. Each resort should clean thier Beach shores .

Nice pool

We live in the same town where this Resort is situated and it is so sad that they are getting a terrible review for our horrible experience. First, they messed up my event reservation for my sister’s birthday with a total of 70 pax. So We had to scramble to look for one at the last minute Meanwhile I already booked rooms before the event and obviously non-refundable so I gave them away to some of our guests. My guests have children, however, MARAND wants us to pay for the kids stay even when they are not giving extra beds as the kids are small sizes anyway. We spoke with the manager on duty at that time which unfortunately she just shrug her shoulders and say that the policy is for guests to pay beyond 2 guests regardless kids or adults even no added cot bed is requested. What is more disappointing is that thay have zero customer service. They won’t even say “we apologise”, they were just rude, and “no care attitude”. In our chat with them about the situation, this is what she said “ In my hotel, there is a Booking policy, as a manager my duty is to implement that it is specifically noted that your booking has 2 adults and rules on additional number of guest is chargeable. If you want to enjoy to the max and suggest you get ready to shell out. If we cannot please everyone, thank you for understanding.”