芝加哥/紹姆堡凱悦嘉寓酒店 (HYATT house Chicago/Schaumburg)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

It was good for work

The place is a bit of a run down with wears and tears. Looked different from the Pic. May be the first and last time there.

The room was horribly dirty. Including the bathroom and kitchen towels. The carpet was disgusting and their was hair all over. Kutchen sink was leaking. Ants on the floor where we were sitting for breakfast. Most of the tables were dirty at breakfast where we needed to sit and eat. Broken counter/toilet paper holder in the bathroom. No towels at the pool even when no one was there. No omelet station like widely advertised.

There was no hot water to take a shower I had to ask for towels for the pool they had like 6 total and they ran out of eggs before breakfast was over! I asked for tissue, toilet paper and clean towels

Everything was good except the water on none of the rooms we had got hot

Good variety with breakfast, clean rooms. Struggled with hot water early in the morning for showering.

The staff excellent. But the breakfast was so basic, except the omelette bar. Our room was not very clean, the beds were small, and the hotel has a weird smell. The whole place needs a facelift/updates

Clean rooms, friendly staff, breakfast was good, good amount of parking. Lots of places to check out within walking distance.

For the past three years now, I bring my child here to swim for his birthday; upon arriving this time the hotel decided to BUMP the room that I PAID IN FULL for, and gave it to white corporate people with no contact to me AT ALL. I was only told once I arrived to the location even though yes I paid in full the only option was to stay at a “sister location” WITH NO POOL BUT I could walk four minutes with kids in the cold to get to a pool, which is a big inconvenience. I feel like it’s 100% unfair to cancel someone’s room without contacting them once they’ve paid in full. I don’t care who’s staying at the hotel. The front desk staff, the guy who stayed until 11 PM. Last night was a terrible host. We couldn’t even receive towels to get out of the pool nor did we have towels in the room to wash up with and he refused to give us towels, he literally gave me one wash up towel. Stating that after 4 1/2 hours, that was the only tile they had clean.

Perfect place to stay love the environment