巴爾莫勒爾家庭酒店 (Balmoral House Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Did what it said on the tin. All good as always.

Staff were all very helpful and friendly. We stayed in a top floor room on a hot weekend, so the room was very warm, but we had been given a fan to help.

The only good thing was the breakfast and the location. The room was the smallest I've ever stayed in. It was hotter than hell and there is no air. The one window needed to be open day and night for air or I think someone could literally die in there. I get it, London is normally not as hot as when we stayed in July, but I would thoyit would always be a bit too warm and stuffy. One window, no screen, 3 cramped beds for the family room and it had the absolute smallest shower and bathroom. It was so terrible we had to laugh. No air flow in summer with a fan that didn't even work. It was miserable.

If you have any mobility issues, be aware that there is no elevator in this B&B. Having said that, the room was quiet, the bed was comfy, the shower worked, free (instant) coffee and tea in the room was most welcome, and the breakfast was ample. The hotel is a 5-minute walk to Paddington Station and to Kensington and Hyde Parks. The Balmoral represents very good value for money.

Unhelpful check in staff. Be aware that , while the website says check in closes at 2300, it doesn’t state that means the reception isn’t staffed and therefore even if you have checked in before 1400 and there fore can’t get to your room, but plan to return after 2300 you will not be able to collect your room key! No air conditioning. Noisy fan supplied was ineffective. Quite noisy with window open with road traffic. However, room was clean and it was walking distance to our concert in Hyde Park.

No AC and the fan wasn’t strong enough. We requested another one but they didn’t have extra. Also, the room was in a 4 floor without elevator. At 6:30 am the traffic woke up us every morning.

Breakfast staff were excellent!

Location is excellent. Only a few blocks to Paddington Station. Breakfast was good. Very small bathroom but clean. No air conditioning but that's not unusual for the area. Desk person was very helpful with answers to my questions. No elevator.

Firstly, the staff I interacted on the front desk and at breakfast were all polite and efficient. However, the pillows were awful and the bed was on a slant making for a very poor night's sleep. Most disappointingly, when I arrived home, I realised that my Apple Pencil had dropped off of from the magnet on my iPad. The only time that I unpacked that particular part of my rucksack was in the hotel room so I immediately contacted the hotel via the Expedia chat that my confirmation had been sent via. No response after 24 hours so I then tried contacting them via their own website 'Contact Us' page. Now, eight days later I've still had no response. I can't recommend this hotel.

I read reviews of the fourth floor w no elevator and figured I was fine with that. But holy cow. The stars into the top floor are like an attic. Nearly impossible to drag your suitcase up. Beds old, pillows flat, staff not very friendly. It was FINE. But was happy to leave.