美泉宮大飯店 (Grand Hotel Palace Schönbrunn)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Clean room, good breakfast and perfect staff. I definitely recommend it.

Very close to Schubrunn Palace. Enjoyed our stay!

No cookies were given upon checkin. Workout room failed to have the dry and steam rooms operational. Evening restaurant barely operational. No room cleaning at all after first night. TV remote battery was dead Hotel not very centrally located

Hôtel bien situé pour la visite du château, mais à ce prix, je m’attendais à une meilleure isolation ( plutôt bruyant) et à avoir le nettoyage de la chambre chaque jour.

AC was not working at all. I have chosen this distantly located hotel mainly for the reason of AC available in the rooms according to the info on their website and due to extreme heat in Europe. But it was not in there . I have complained 3 times. But just got a voucher for 2 drinks)).

Lobby was cool but room was roasting. A member of Staff kicked my suitcase before putting it in the storage. I am gold but was ignored at the checkout queue while people pushed in but were answered instead of joining the queue. A terribly managed hotel.

No proper Shower, after the complaining there simply said hotel is full just manage what you have. Check-in and Check-out process was a nightmare. No AC working in the room. With the kind of Brand I was expecting better service.

.

Overall a great stay at the Doubletree hotel. Convenient for the Schonbrunn Palace and underground station, approx. 20min walk. Hotel staff were very friendly and helpful with all our queries. The breakfast was very filling and such a choice. We enjoyed the bar food, and although not advertised this was also available as room service. My only criticism would be with the steam room, it wasn't working when we arrived and 6days later still not available despite our questions on it's return to service. Overall well worth another visit.

Everything was great; the amenities, spa, the restaurant, staff, location, cleanness.