奧蘭多瑪格麗塔度假村及 H2O 水上樂園 (Margaritaville Resort Orlando with H2O Waterpark)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

It’s an amazing place

Great stay, everyone was so nice and friendly

Had an amazing time during my stay! We were only there for 3 days so we couldn’t really utilize and enjoy TOO much but the staff was very friendly, the smell of the o lobby is something i’ll never be able to get out of my senses! I can’t wait to visit again

Front desk agent intentionally assigned me a lesser room, than the suite I booked and paid for hoping I wouldn’t notice! Because I have had a similar situation happen before with that exact same suite, I specifically asked in a very friendly way for her to please make sure I got the suite I paid for! She seemed annoyed and assured me that she gave me the correct room, while looking at a screen that informed her it was indeed sold out, then accepted my card and signature to complete the reservation, instead of telling me the truth and offering me alternatives! To be polite, I went to the suite and could tell it was completely wrong the minute I opened the door. This was very disappointing as I had traveled across the country to come to this resort to celebrate my sons birthday who happens to be autistic and was very excited to celebrate with his family in the room that he had picked etc! Upon realizing and confirming what she had done with management, and explaining to them that I find that to be financially fraudulent, they offered me to refund the reservation at the expense of me having to find another last minute replacement an hour past check in time or a $100 resort credit for food etc that my family did not need and to waive the minimal resort fees! This might be acceptable if I wasn’t blatantly lied to and unsuccessfully “gas-lit” about what had actually transpired! Intentionally misleading customers and accepting their money, while on camera is a much bigger issue!

Spacious, clean, and super air conditioned lobby! The foods are good too

Clean, friendly, great food near by rooms are lovely.

It’s a great place to stay full of activities and relaxing atmosphere. The pools were great room was clean and the staff were very helpful

Excelente

We just returned from a six-night stay at Margaritaville Orlando/Kissimmee, and it was one of the worst hotel experiences we’ve had. Check-in set the tone: we checked into a king room and were told two rollaway beds would be brought up. At 9:30 PM, we found out only one rollaway was allowed due to fire code — something staff should have known at check-in, not four hours later. We were then moved to a “two queen upgrade” that was actually a downgrade, forcing us to repack and haul ever Basic amenities were a mess. Ice machines are only on the 1st, 3rd, and 5th floors — the 1st floor machine was out of order with a sign directing guests to the 3rd or 5th, and the 3rd floor machine was also broken. Getting ice took nearly 30 minutes because only one elevator was working for the entire property. Housekeeping never showed up two of our five nights. The bathroom was falling apart: a loose toilet, a bathroom door that wouldn’t shut properly, and a shower where both temperature and showerhead-diverter knobs were broken — we had cold water most of the stay and a handheld sprayer that wouldn’t stay in place. The pool area was visibly dirty. For a resort-branded property charging premium rates, this level of upkeep and guest service is unacceptable. Multiple room issues, broken infrastructure throughout the building, and inconsistent housekeeping made for a stressful, unpleasant trip. We won’t be back, and I’d think twice before booking here.

Nice place