天鵝絨廣場酒店 (Hotel Velvet Plaza)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Everything was fine! I like the location!

I booked a room with a balcony with a city view and I was provided a first floor room with no city view and the view to the parking lot area. It was a Monday which is typically not busy and they could have done better making a returning guest happy.I requested the change and the request was denied. I also encountered a situation that startled me staying at the hotel. One evening as I was standing outside in the balcony I saw a man climbing up the back wall climbing up onto the building and reaching my floor. I immediately went inside my room and locked the door balcony door. I immediately notified management about the incident and they made me aware that they will send security immediately. They followed up with me with a phone call to get more information from the incident and at that point I asked if I can get moved to another room and I told them it did not matter if it had no balcony, I just did not feel safe in that room anymore. They said they would follow up with my request and let would me know. After 10 min they called me and let me know that had reviewed the cameras and that it was determined that it was a maintenance employee that forgot his keys and that the situation was a misunderstanding and that my request to move room was denied as well. I was disappointed on how the hotel handle the situation and ny safety. I just feel if it was an employee that forgot his keys, they should have personally gone to my room with the maintenance worker just to reassure me.

Have been staying at this property since summer of Covid 2020.

Over all it was a great experience. Staff was helpful and the selection of breakfast, lunch, and dinner was great! From so many hotels to chose from, I am glad I did. Best part parking was always available. Next time I will be coming here again.

i’ve been staying at this hotel multiple times throughout the years because of how convenient the location is. Unfortunately, during my most recent visit and once in the past I found a few issues with the cleanliness of the room. I saw black spots on the bathrooms walls which turned out to be mold.

Nice

Great location next to the Main Street.

Good service

It was worth it

Place was good but there are elready signs That place is starting to look a bit rundown, like mold in the bathroom. There was also a bad smell in the hallway in the mornings.