箱根強羅白檀旅館 (Hakone Gora Byakudan)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Very beautiful, wonderful attention . Great place . My only complaint would be the lack of available transportation. There are wonderful hotels in the area and it is a problem to get there and to get out

What an amazing an unique place! Impecable location, room full of amenities and comfortable down to the detail. Staff is incredible; we fell In love with Saki who was our blessing serving us dinner and breakfast and making our kiddos feel unique. Highly recommend it!!

We booked two massages at 4 pm. The hotel forgot one of them. We were offered apologies but no compensation. The forgotten massage was given after dinner, not an ideal time. The shiatsu massage is done in your room on your bed. The spa massage was lovely and is done in the spa.

A must visit if you’re planning a trip to Hakone. The staff was polite, friendly and very accommodating. The hotel is beautiful and peaceful- a perfect getaway from the busy cities.

The perfect place to relax.

One of the best hotels we’ve ever stayed at. Period.

The staff were exceptionally kind and welcoming. The hotel is beautiful. Our private onsen was something out of a movie. And it’s a superb place for kids — many fun little treats everywhere. Very much recommend. However, if your kid is an adventurous eater, make sure they do not serve them the kids meal Kaiseki. It is definitely subpar fast food level. Pre-order the adult version because you can’t change on the spot.

Tsuyu Room (3nites) We enjoyed our stay in this serene modern rokyan with sandal wood scent in the premises. Love the outdoor private onsen. Upon request, they replace beef with other options. Every kaiseki meal was different and delicious in your own private dining room. We were served meals by a lovely lady Ms Nozomi. She made our stay a pleasant and memorable one. Room is reasonably spacious and clean. Hotel provides free pickup and transfer to certain nearby attractions/stations. This is definitely a plus point. Paid SGD$960 per nite but it is value for money.

The property is really beautiful; gorgeous views, stunning room, and the private onsen is incredible. Absolutely no feedback on the room, grounds, staff, property, etc all amazing! It’s nice that dinner and breakfast are included given that you are quite a walk uphill from Gora and other restaurants. The food is presented in a beautiful setting and the service was wonderful. That being said, the food itself left much to be desired and given the price, we expected it to taste better.

We would not recommend this hotel to visitors who do not speak Japanese. As English speakers, we had significant communication issues with the staff, which led to multiple service errors during our stay. We booked a 180-minute treatment that was confirmed by the front desk, but it was later canceled by the hotel due to staffing issues. We then scheduled a 120-minute in-room massage as an alternative, which was also confirmed. However, the therapists left after 60 minutes. The front desk apologized and informed us we would not be charged for the massage. I appreciated this gesture of compensation for the several errors the hotel made in our bookings. However, at checkout we were unexpectedly billed for a 60-minute massage, which contradicted what we had been told earlier and added to our overall frustration.