凱普萊特夫人公寓 (Lady Capulet Apartments)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Absolutely pleased with this hotel. So much room and a kitchen which made our stay more convenient. The gentleman who checked us in was so helpful and gave us a map of the town with interest points and later sent us restaurant suggestions. Very charming place and central to everything in the town. Highly recommend this hotel. Our room was on the second floor with a balcony. Before our stay I was contacted by the manager to make arrangements. When we arrived there was already someone waiting for us. I should also mention the air conditioning worked very well too. We were there in the summer so that was very pleasant.

This was ideal in every way. Thank you!

It was in a great location. We got lucky and found parking right outside. The receptionist was friendly and knowledgeable. The room was beautiful and a very good value for the money. Highly recommended

Brilliant apartment, excellent location and wonderful host. Would definitely recommend for your trip to Verona without a doubt

It was very easy to communicate with Julia about our arrival. It was a quick check in process as well as a super simple check out process! The accommodations were great and just what we needed for our family! Great location walking distance to town.

Very clean and comfortable accommodations. Great hosts!

Extremely clean and well located apartment. Art was very acommodating and helpful. Overall 10/10

Great location, few steps away from the center of fun of Verona, I would return again.

I arrived and no one was available to greet me. I waited in the cold, wind and rain for the owner to let me in. She wasn't free so she sent her child along who couldn't find the key. After about 20 mins I got into the flat which was nice but much smaller than expected. After doing some shopping I arrived back to rest for a few hours but began to feel uncomfortable and uneasy. As it got nearer to sleeping I was finding it difficult to breathe, it felt like there was no oxygen in the air, there was a smell of smoke/perfume. It was really uncomfortable. I eventually contacted the owner (she was living underneath) she said there was no probem with the oxygen levels and that she was a nurse so she would know. She put the air conditioning on and was abrasive with me. Eventually, I contacted customer support for a refund as I couldn't stay in the flat. I spent the whole night sitting outside in the hallway where the air was fine. I left in the morning and received no refund. This is not the first time this has happened to me. As a solo female traveller it's hugely concerning that there is no emergency help available when trapped by a situation like this with nowhere safe to go. Hotels.com have not helped. It seems hotel owners can take your money and then offer no refund if the place is not fit to stay in. I would consider this criminal theft plus "actual bodily harm" which is made worse by the fact the owner is female. Avoid this place if you are a female on your own.

Julia was incredibly helpful and a pleasure to work with. Very informative, responsive and helpful. The place is immaculate, clean and comfortable. The best sleep I had in the week I was in Italy. Wish I was able to stay longer. I will definitely stay there again on my next trip!