加爾各答凱悦酒店 (Hyatt Regency Kolkata)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Great property, all the stuffs are great!!

Great place to stay

Excellent overall.

Good stay need room freshner and pest controller

Possibly one of my favorite hotel experiences in 30 years of travel. Everything is top-notch, from the staff to the amenities, to the food to the rooms. I hope to come back here again soon!

Great

The check-in process was frustrating. The hotel’s payment system did not accept international Apple Pay, despite it being widely accepted at the airport and even within the hotel’s own café. This resulted in multiple unnecessary transactions and delays after a long journey. More concerning was the persistent noise disturbance. There were loud birthday parties with DJ music that carried straight through the walls into the room. I was unwell during the stay and had to make repeated calls to the front desk to address the issue. While the duty manager was responsive, the matter was never meaningfully resolved, and there was no follow-up from senior management despite a request to escalate to the General Manager. This lack of ownership and guest care stands in stark contrast to industry standard for five star properties. I will consider giving this property one more chance, but this experience has certainly impacted my perception of the Hyatt brand as a loyal customer.

all good

Awesome stay experience

The worst checkin experience! The staff tried to push us to another hotel of a completely different chain that would’ve jeopardised our specific event proximity requirements significantly. There was no prior communication or any indication of any issue with our reservation made on hotels.com 10 months in advance. Multiple staff members tried to push cajole and browbeat us into accepting this alternate arrangement! However as we stayed firm on our requirements magically 2 rooms appeared only frustrating and delaying our checkin process by an hour!