新奧爾良吟遊詩人酒店 (The Troubadour Hotel New Orleans)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

This is a scam! They advertised roof top bar, amenities that looked great in pictures. Arrived to check in to find no food services, no WiFi, missing buttons in the elevators, room had no deadbolt lock or intrusion lock. Spoke to the 1 and only staff I saw at front desk who was texting manager for refund. Manager stated he had to charge 1 night since we were checking in after 6pm, so we had to stay the one night and that he would refund the full 3 days that we would not be staying. This never happed. Also you can not reach anyone by phone or email! They also could not print me anything on check out and stated they would email . However once they sent one email they never responded to any of my messages. In dispute now for my refund!

The Troubadour hotel was a great stay for our weekend getaway to New Orleans. The hotel was close enough to the French Quarter, without being in the middle of the chaos. The gym was more than adequate and although we didn't use the pool, we saw a few people enjoying it. The hotel seems to have been upgraded recently and is very modern. The only downside is the closure of the food and beverage outlets. We'll have to come back and get it out once it's re-opened. I would recommend this hotel.

I love staying there! The staff is nice & friendly! I never have any bad experiences! Highly recommend. Especially for solo travelers.

Not great

The staff were great. The room was not so great. The fridge did not work. The sliding door for the bathroom was barely working. The power outlets didn’t work by the bed at all. Nor the wireless charging stand. The cable was glitching the whole time. The hotel is nice looking on the outside but the rooms are very mid. The view was nice a very good location to everything in the downtown area. But the man at the front desk was a good help and very nice about everything.

Pros: The location was great for activities we planned to do. I felt safe walking to and from the Superdome. Reasonable price. Clean Lobby/ lounge areas. Free coffee available in the morning. Hip hop music theme, cute decor throughout. Cons: Little lighting in room/ bathroom and 3 of the 7 lightbulbs were burned out. Mini fridge had someone else’s Chinese takeout still inside. No TV in room. Friday night was ok. Bed was comfortable; quiet on floor/hallway. Got good sleep. Saturday, bad day all around. We left for day, got back to room, Basic housekeeping not done. I was informed at Lobby Desk we had to verbally request it at Check-in so they could write our name down on a scrap paper for Housekeeping. We had never been informed of this at check in. Front Desk Drama Queen with deep sighs and slamming pen on desk: We hadn’t requested it, so therefore our fault. Other guests pointed out elevator that gets stuck on 4th floor so we wouldn’t get trapped like they had. Saturday, bus load of college kids arrived. Sat night, parties in 3 rooms next to us, doors slamming, shouting in the corridors at 2am. There wasn’t a phone in the room to call Front Desk re: noise. I had to look up their number on line to call Front Desk from my cell phone. Luckily I was able to find a local number. I attempted multiple times to talk to Hotel Mgr on Sun about problems and each time Drama Queen told me Mgr was “still at church” (for 5 hrs). I left my number for Mgr to call me; still ghosted by Mgr

This place used to be good but rude lady at the front desk overnight I asked for an accessible room and there was no bars in the bathroom. It was a regular bathroom. There’s no ice machine you have to ask for ice in the front. The TV only had one channel working. I also couldn’t access the Wi-Fi. There’s absolutely no amenities you just get a shower and a bed. That’s why it’s so cheap.

The location of this hotel was perfect. It was walking distant to the French Quarter and the Ceasars superdome. I stayed with my mom for my graduation so it was perfect for a first time visitor. The hotel staff were the best part of the stay, They were very friendly and accommodating. My only draw back was that there were stains in the carpet in the room and stains in the bathroom sink. This tells me there needed to be some updates to the rooms. However, it was very clean and that helped to make it comfortable enough to stay. Also alotnof the amenities were unavailable. The rooftop, restaurant and WiFi were unavailable during my time. So this hotel was just a place to sleep during my stay. Overall, it was nice and the staff were so welcoming, friendly and accommodated every ask without hesitation.

I was attracted to the proximity to canal and bourbon streets drew my attention to the property. I hoped this would help my friend staying with me to have a great first time experience with you all. Before the stay I could not get into contact with you all about leaving Bags behind the desk before check in. This led to us leveraging other means to do so. During our stay, the lock on the door malfunctioned both Thursday and Friday. On Thursday it was troubling because my friend was under weather and had to sit outside for about 30 minutes before we gained access to the room. On Friday, the problem was fixed after getting a third and fourth set of keys. (We also had to get assistance with fixing the toilet seat). The television and WiFi were not working our entire stay as well. Staff was helpful to mitigate these situations but it still shouldn't have required their intervention.

The staff was excellent and helpful. A lot of issues. I took dozens of attempts prior to our visit to reach someone on the telephone to ask any questions. There was no internet. The staff was utilizing there own personal telephones to function at their jobs. There is no breakfast or restaurant and the once popular rooftop bar is currently closed. The hot water availability was very spotty and unpredictable. Had to request clean towels from the staff each day of our stay. My overall impression was that the staff was really excellent and experienced, but they were not provided with the tools necessary to perform their jobs. Usually hotel properties struggle to find and keep good, caring staff despite having the amenities in place... this hotel is the opposite. The beds were comfortable and had good pillows and sheets. The bath towels were a bit puny compared to other hotels I gave stayed at. If it wasn't for the quality of the staff at the front desk, we may have checked out after the first day. Things can change rapidly at a hotel and issues sometimes are only temporary. My suggestion is to call the hotel directly prior to booking a stay to see if you can actually reach a live person. Check and see if their internet is up and running, if that is important to you. Inquiry about the hot water availability. Be careful when booking on Expedia that you don't end up overpaying. If you call any hotel multiple times prior to your stay and can't reach a live person it's a big red flag