夏洛特市中心凱悅嘉軒酒店 (Hyatt Place Charlotte Downtown)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

There is no pool. It is over priced. The bar is the registration desk. It was so weird.

The situation with chargers for electric vehicles was unclear. The restaurant was overpriced. The room needed better decoration.

Our stay was good, bathroom was not as clean as we had hoped. I had already paid on Expedia and was charged again by the hotel, thankfully I got a refund but it was still inconvenient to have to go back and forth with staff for a refund.

The valet staff was AMAZING! They were so helpful and very friendly. The front desk staff was not as friendly. The rooms and common areas smelled of weed most of the time. The rooms felt dingy. The room was supposed to have 2 queens, but the beds seemed more like doubles. Even with a noise machine running, you could still hear all of the hall noise. One of the only positives was that it’s within walking distance of the Spectrum Center. Otherwise, it’s not worth your stay!

The ac was broken and our room stayed around 85 degrees our entire stay. The staff did not like to be engaged and were quite annoyed when asked about amenities. They also do not want you to ask for extra pillows. We had 4 travelers the pillows they offer were very flat so we requested 3 additional which the hotel declined to provide 3 instead gave 2. The mattress was horribly uncomfortable and seems to have been in use for at least the last 35 years the sleeper sofa even worse but that’s expected with a sleeper sofa. The breakfast was good that’s the only thing saving them. The location is fine great if going to spectrum center. Highly disappointed do not recommend should have requested a refund while there but I did not want to deal with the staff so I’ll just cut my loses.

Could not understand why they have plastic knives and forks on the weekend and paper plates at breakfast??

Nice hotel. Will stay here again. Would have been nice to have a pool.

All good

The food at the bar was HORRIBLE

We had a great stay. Hyatt was very clean and comfortable. Great location and amazing views