西姆拉柳樹銀行酒店 (Hotel Willow Banks, Mall Road Shimla)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The location of the hotel is pretty good, as it’s close to Himachal Tourism Lift and the Mall Road. The Hotel has 3 nice restaurants and a Breakfast buffet as well. Breakfast buffet was a decently good spread and tasted nice. However, the washroom smelled very bad, and despite a request to change room and fix the smell, the staff merely cleaned the washroom and sprayed a freshner. The washroom continued to smell throughout the stay. Also, the bathtub was creaking and was clearly old. Additionally, when I ate at the restaurants (three times), twice I was not given a bill. The staff just showed me the total on the screen, but never gave me a bill. The one time I got a bill, it was billed partially only for the food, and not the drinks.

Yes

We didn't use spa att all, room was clean. Staff really good, didn't use bar. Otherwise all great.

Very accommodating staff right from front seat to housekeeping. I left Tip for housekeeping and the guy didn’t take whom I then called and gave. Breakfast was very delicious and staff was also very courteous. An excellent hotel to stay

Excellent responsive staff!

Recommended

Descent room

Great location and lovely views from the balcony. Bed was very comfortable

My grandfather used to have a house with Shimla so I am very familiar with the place for the last 50+ years. Willow Banks is absolutely the best value for money you can find in the city. Very clean, very well located right next to the iconic mall road, right next to the tourist lift and very good service and clean and large rooms. Also excellent food options either within the hotel or right next door. Perfect place to stay and enjoy Shimla.

Good location. A proper European level service and maintained hotel. Rare for India. Stayed there twice. Would recommend. Food and drink relatively pricey as you would expect.