智選假日套房酒店休斯頓能源走廊 - W奧克斯 (Aspen Grand Hotel Houston)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The owner of the hotel has horrible customer service skills, he does not know how to test his customers, not only did he try to charge me twice for my stay, he did address the problem with our AC in our room and roaches were in my coffee pot and hair in our bath tub from whomever stayed the night before, the blankets were stained or maybe never washed I'm not sure, and when I complained the owner told me to get off his property since I didn't come to him I went to Expedia. The front desk guy. Was very nice but as far as the owner horrible, the breakfast and that area needed cleaning the only thing I likeed about it there was the front desk man!

Good location and plenty of parking, basic room, friendly staff but clearly understaffed and going through a transition of sorts

The respect and the clean room

Did not stay

I’m not usually the type to leave bad reviews, but this experience needs to be shared. The front desk guy was very sweet and polite, but unfortunately the manager was extremely rude and unprofessional. When I got to my room, the sheets were dirty and had brown spots all over them. I booked for three nights, so this was very disappointing. I asked to switch rooms, but they told me there were no other rooms available. I then asked for fresh sheets, and the replacement sheets were somehow even worse. I also asked to speak with the manager, but he kept cutting me off and wouldn’t even listen to my concerns. Overall, the customer service and cleanliness were unacceptable.

They can be better if they apply themselves. My room had a non working phone no buttons . It wasn’t even plugged in . No cords whatsoever. The coffee maker wasn’t working. And no coffee . No cups . The sink and the tub drains were pulled out and laying on the side . The carpet stink and was dirty !

Our room was dirty, hair in the bed, make up on the pillows. A condom wrapper under the head board. The head board had hand prints. The sheets and towels were stained. The sink in bathroom was clogged. No power cable for tv, tape holding batteries in on the back. Ice machine didn’t work. No juice for breakfast, no cream cheese for bagels. No soap in the dispensers chair had stains . Very unsatisfied for my first time in Texas. :( I feel I should receive a full refund our voucher for future visit.

Parking was well lit. No gate, free.

the bed literally had a blood stain on the actual mattress and the shower was nasty

Breakfast not good enough running our fast no replacements on menu that runs out