普吉島芭東新廣場飯店 (New Square Patong Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Great

The staff no polite and they charged for missing key card of 200 Batts.

Rooms are okay not clean. Stains on the bed sheet

Bad hotel. Rude front desk. Towels and linen are rags.

Room was cleaned daily, the staff were lovely and the location was central, but quiet.

Room was huge, spotless and immaculate. Air conditioning was overkill in a good way. Staff were very professional and helpful. Car parking; in Patong was a godsend for our rental car! Location is absolutely excellent too; right in the middle of everything.

We checked in just passed midnight and booked 2 rooms. When we got the rooms we found blood and other stains on bed linens. Called reception but so one was there and had to go down to find him. Only one person was there to serviced the entire hotel. It took him 1 hrs to run around to find suitable linen and he didn't know how to put them on. We had to help. On top of the corridor wall were paper thin. The worker had to also deal with 2 group of guest shouting and fighting on our floor. We booked this hotel because of positive reviews., but it looks like since start of 2025. This hotel has gone downhill and undergoing major cost cutting. Definitely not 4 stars. Room condition dirty and rundown. The location was ok.

Great value for the money, checkout can be a bit slow. No frills but satisfied given the price point. As for the hard beds in the reviews, I quite liked the firmer mattress, not uncomfortable by any stretch unless you like a plush mattress.

I had problem's with the hotel, they messed up my reservation and even though they knew I had young kid they gave a unsafe balcony. They asked us to check out & check into a new room due to balcony issue 2 days later but when we did they gave the safe balcony room to someone else and told us to go back to the room we stayed in. Their communication and service was rubbish and unhelpful. We did what they asked us to do and we could've just stayed in the same room without packing our bags again and dragging it all out and returning it back to the same room. It was difficult with children.

great