藍寶石酒店 (Hotel Sapphire)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Need to maintain the room, wash room etc.

Overall, we had a pleasant stay. The staff were extremely friendly, welcoming, and always willing to help. The check-in process was smooth, quick, and hassle-free, which made for a great first impression. The room was reasonably clean, but the hotel itself is quite outdated and in need of significant renovations. While everything was functional, the aging facilities noticeably affected the overall experience. The air conditioning worked well and kept the room comfortable throughout our stay. With some much-needed upgrades and modernization, this hotel has the potential to provide a much better guest experience.

Great

not clean at all

Rooms are dated. Initial allocation in 2nd floor - lot of road noise, smelly bathroom, AC does not sit at right temperature, mosquito or similar in room. I had booked early checkin but night/early morning reception duty feined knowledge and made a fuss that all rooms were booked etc. Did not give me receipt for early checkin payment until requested. Day reception ladies were brilliant and helpful and held the hotel name up for me. Management must update rooms and remind staff of duties and be consistent. Buffet staff must not engage in conversation with guests to the point of slight irritation while eating. Staff in general are pleasant. Having seen Sapphire as a landmark hotel, I want it to succeed and my comments are meant for improvement only. All the best.

The staff were amazing. We were a family of 5 with very young children, who were very active. The staff were very patient with the chaos that's our family and jumped in to help at every opportunity. Re booked them for our stay after our return from the resorts.

Good

Very unsatisfactory stay in this hotel. Very noisy air condition, dirty bathroom, this is not three star standard hotel, Personally I wouldn’t give one star. Ordered for three cups of tea at the restaurant, they charge me 1500 rupees, I asked for the bill,, after some argument they brought the bill for 1150 rupees but did not mention on the bill for it is for three cups of tea. We are a regular visitor to this hotel but won’t stay there in future.

Great location. Excellent value for money!

The bathroom tiles were coming off. The worst hotel to stay. The reception people had a poor communication.