那不勒斯套房酒店 (Napoli Suite)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Horrible experience

The room was clean, the bed was nice and firm. Bedding was fine. Breakfast was well presented. There are a few things that can be done that will make this a really great place to stay. Fix the shower head. Provide a kettle. Just basic repairs to some items like the towel rack and light fixture next to the bed. Free use of the lift when you arrive and check out.

Our check-in experience at this property was extremely unpleasant. From the outset, we felt unsafe. The person who welcomed us appeared to be visually impaired and couldn't even read our booking number from our phone. His role was unclear—he handed us the room keys and then disappeared. After he left, the entire lobby was left in darkness, as he had turned off the lights. Both the neighborhood and the property felt unsafe. One of our rooms had a strong, pervasive smell of cigarette smoke that wouldn’t dissipate, even with the windows open. The lobby also reeked of sewage, making the entire environment unbearable. It’s hard to believe anyone could stay here, and I now question the authenticity of the glowing Google reviews. In fact, they called me a "big liar" in response to my review on Google, which is shocking and unacceptable. I strongly believe Napoli Suites should be reconsidered for inclusion on the Orbitz platform. This property is not up to the standard I have come to expect from Orbitz.

Everything is perfect

We enjoyed our stay here for 3 nights. It was walking distance to everything we needed. The receptionist was excellent. He had a map with many points of interest marked down for us. He also reserved our airport taxi for us for early morning. I loved the old style building with the beautiful door, and stairs going up and was thrilled to have the lift option for our luggage. I highly recommend this place.

5 adults - 5 beds. stayed one night! walked from train station and area had great pizza it was perfect for what we needed!

Great stay. There was a problem with my reservation because of Hotels.com. Alex at the hotel was very proactive to get it fixed. He saved my vacation. The hotel is small but very nice. I definitely recommend staying here.

Very clean rooms, but absolutely nothing fancy or "Italian " about them. Quite modern but very plain. Rooms open right into the reception area and this can be noisy at times. Thank goodness they have soundproof windows and a quiet AC unit! as the street is one of the main streets in Napoli and extremely noisy! Breakfast is as continental as they come: yogurts, 2 kids of cereal (one is chocolate something), some bananas for fruit, juices, hard-boiled eggs, cooked ham, and processed cheese slices (I would think that this would be sacrilegious in Italy!). They did have some nice local pastry though, but didn't even have croissants on our first of 3 mornings there. They do need to step up their Italian breakfast! The cappuccino was not bad. Having a lift was very good. Area of town was not great. A lot of migrants and the streets are filthy! It must have been a nice area once. Too bad because it's so close to the train station. Would suggest paying a bit more and going further into the main area of Napoli.

Miserable

No staff, we need to pay for elevator, it was included parking but the parking is far and u need to pay 20 €. And was located in a bad location, not nice to walk alone and in nights. the room was cute and clean but other then that nothing good about it