曼菲斯東日耳曼鎮區希爾頓安泊酒店 (Embassy Suites by Hilton Memphis East Germantown Area)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Excellent job

Clean room. The A/C does not keep up. I called asking if it would cool down. She said when it's above 90 outside, the a/c simply just can't keep up. We had it set as low as we could and the room wouldn't get cooler than 75. The woman who checked us in didn't make much eye contact, spoke so quietly and mumbled. Also, she didn't seem to know much. I asked when the pool closed and she said "I don't know, 8 or 9." It turns out its open until 10. I do like the layout of the hotel. It's unfortunate you have to pay for parking on top of your room.

The property lacked towels, blankets and the usual customary necessities for a person. The TV did not work, the phone in the room was not working, it took several hours for the maintenance person to come and then we had to wait another several hours because he did not have the necessary equipment to fix it …. Needless to say it never got fixed because we gave up waiting for him to return. No clean sheets, towels etc. The experience was terrible and the staff offered no explanation or remedy.

Room was clean the staff was very nice and the breakfast was very good. Parking was ok but you have to pay.

Have to pay to park

250 deposit to stay in here is just ridiculous! The elevator is very out dated. Room smelled like bleach.

Room was clean and spacious. Staff was friendly. Kids enjoyed the pool and adults enjoyed complimentary happy hour. Room wasn't ready, but staff was very pleasant which made the wait more bearable.

both telephone in rooms were dirty, shower was not clean, toilet seat was rocky. employee making eggs/omelets didn't have help, long wait. mixed nuts at happy hour were rancid both nights- not changed. elevators not clean. front didn't have shaving cream. there was supposed to be water bottles in room per front desk- since we were hilton honors members as well free water. when we got to room not bottles, called front desk and she told me i had to come get them. hotel doors locked when we were trying to check in.

Convenient location. Breakfast was good. Unable to try the pool as it was packed! Room was not very clean but it was a nice large room. Overall a nice hotel

Parking lot spots are not good for big vehicles or mid-size vehicles .its hard to get in or out of you car ,just to close to the next car on both sides.its probably something that will be never corrected. Other than that ,its the only place I will be staying when im in Memphis.