黑公主住宿 (Negresco Princess)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

I came to this hotel with high expectations and excitement as the Negresco Princess advertised itself well. The check in process was a bit confusing since the staff asked me to put in all of my information into their iPads, something that I didn’t feel necessary as I already put in my info while booking my stay. I communicated to the staff my first night about an issue I was experiencing with my accommodations, inviting the staff to help problem solve with me. Instead, I was received with what felt like a brick wall of insincerity and lack of willingness to help. I was told I’d need to spend another €1000 to solve my accommodation issue, and staff ignored their advertising for their rooms. I felt that the staff was rude and unwelcoming, which led me to feel very uncomfortable throughout the entirety of my stay. I’m very troubled about my experience because I dreaded returning to the hotel because that meant interacting with staff and walking past reminders of how I was treated. Additionally, my room was unclean. When I asked staff for help with a mess outside my door, the cleaning person didn’t clean thoroughly or disinfect causing the hallway to stink for the entirety of my stay. Additionally, their bathroom products were unsanitary and unhygienic…body wash should not smell rancid like sulfur. I am very disappointed with how my stay went, and regret staying in this hotel. I felt that my money was not well spent— I strongly encourage travelers to consider alternate lodging.

The front desk staff were amazing. Recommended a restaurant and Flamenco show. Very friendly and helpful The rooftop staff not very friendly and the restaurant on main floor was closed The room and location were great

The hotel was

Nice hotel, centrally located but still quiet and in a not too crowded area. Rooms were clean and spacious, with a free mini fridge to help yourself. Shower was spacious as well, with enough pressure to calm yourself down after a tiring day. Breakfast is open from 06:30-10:00. I was not expecting it to be so well equipped to be honest. Very nice and would definitely recommend adding it in your booking. There is also a nice rooftop bar, with a small swimming pool that you can relax during a hot day. No gym but there is a sauna on the same floor. Overall, a very nice hotel, with cafe and restaurant options available (and a Revolut ATM across the street).

This hotel is stunning! I stayed here as a solo traveller and upon check in was greeted by some really lovely members of staff who were kind enough to check me in early. I was shown to my room and given a tour of the room including mentioning the free mini bar! I wish I had got the names of the members of staff for a special shoutout. My stay was great but some members of staff after that amazing initial experience weren’t as friendly which is why I only scored it 4 instead of 5 stars. The lifts were quite temperamental. The location is superb, only minutes from placa Catalunya and the roof terrace is beautiful on an evening. I felt safe as a solo traveller and would recommend others to stay.

Really clean and central location.. taxis are available by the door.

The room wasn't clean enough. The room type wasn't good at all with no outside view.

Amendment as they accommodated the twin room request

Great Service. Great Hotel. I will definitely stay at your wonderful hotel again. Thank you.

Good however room for improvement :)