InterContinental Hotels 堪薩斯城在廣場 (InterContinental Kansas City at The Plaza by IHG)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Room was very good. Staff was very slow at check in and not well trained, had to ask questions of manager. I paid for parking and could not get in or out of the parking garage, except for when i checked out and management finally got the message that their in and out system was broken and they left the gate open. They have a lounge area with nice chairs but we had to get our own drinks at the bar and bring them into the lounge. Staff never came by to ask if we needed another drink or anything. We and others in the lounge were totally ignored, even with live music on Friday night. Very disappointed in our stay. I will really question where I will ever stay in another Intercontinental Property again.

Our room did not get cleaned for 2 days. We had to go get our own towels. The staff was courteous but a deep cleaning needs to be done.

great location! easy in and out parking and staff were great. Rooms clean with comfortable beds, powerful AC and some of the best shower water pressure I’ve ever had in a hotel. Only negatives are our tub didn’t drain, the beds didn’t get remade (doesn’t every hotel do this?) and it just needs some updating. Doors in bathroom had peeling paint. But that all being said i would 100% stay here again and recommend it.

The sink of the bathroom had built up on three holes that caused an unpleasant smell. The faucet of the bathroom needs deep cleaning or replacements. The mini fridge did not work, because it could not keep the beverages cold. Furthermore, the AC did not cool off either, which is essential during summer days. We also called the front desk to report the mini fridge issue, but the maintenance engineer never showed up. I hope it gets better, but we left disappointed.

Our bathroom looked like it hadn't been properly cleaned, especially the toilet & shower areas. We also had problems with the bathroom door sticking & the shower head on the wall was loose & not properly secured. However, the pros were it was a quiet hotel, parking was convenient, and we enjoyed the hotel bar. We also liked the location as it was centrally located for us for the most part.

great location, nice hotel

Great location beautiful hotel very classy great staff will stay their again

The staff was exceptional from check in…Melinda was very helpful with recommendations for sight seeing.

Great location, clean, beautiful sunset views from the balcony, accommodating staff and breakfast was good. The pool was nice too but very crowded.

The Intercontinental near Kansas City's Country Club Plaza is a lovely hotel, although not the five-star facility it might have been in years past. I heard from a friend also staying there during my recent visit to KC that the hotel holding company is now in bankruptcy. It shows. The balcony off the hallway on the way to my room needs some clean up; there were some discarded paper cups and related trash. Also I was disappointed my room did not include a microwave. The fridge was nice, but . . . Staff was courteous, especially the valet guys. One even remembered me from a prior stay.