Holiday Inn Express 博卡拉頓，西 (Holiday Inn Express Boca Raton-West by IHG)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Really nice place. Older, but very well maintained. Great room, very comfortable beds, spacious bathroom. Breakfast was hot and good and varied. Front desk very helpful. Room service perfect. We WILL return.

Nothing to brag about, the bathroom sink was clod up.

Horrible place. Couldn’t even stay. Had to get another hotel down road. Worst staff. Worst property. Yuck

The staff it was amazing very professional and bilingual. It's a pleasure

The staff is very professional and bilingual. Very much appreciative. Carlos

I booked this hotel because I needed a room with two beds. When we checked into our room we realized that the balcony door was damaged and hanging off the hinges. Because the door would not close, it could not be locked causing a security and comfort issue. The AC was set to 62 but the room remained around 78 due to the balcony door being stuck open. I spoke with Ade at the front desk and she informed me that there were no other rooms with 2 beds available. She told me she would cancel my reservation and to contact Expedia for a refund. However, when I contacted Expedia, I spent over an hour on the phone trying to resolve the issue. Expedia said the hotel reported that everything was fine which directly contradicted what I had been told by Ade. Not only was the condition of the room not usable but I left without a clear resolution from Expedia and the hotel. I would recommend that management address both the maintenance issues and the way guest concerns are handled. Also to mention I bought the insurance through Expedia and still have not heard from them to resolve my refund.

No AC in fitness center

Basic but sufficient.

Great breakfast

Check in was fine, they have Breakfast in the morning. Only issue we had was the thermostat wasn't working right away, had to mess with it and then it worked.