H11孔基斯塔飯店 (H10 Conquistador)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Over all good. Some staff in the buffet were not attentive when ordering drinks. Big praise to Matthew behind the reception desk however.

Rundown hotel that was probably great in the 70s. Doesn’t have the most essential amenities like the option of ironing your clothes

On check in we were upgraded to a suite which was nice until we figured out it was an accessible room, extra space was nice but would have been nice to have been told/asked first. The hotel in general needs a revamp. We asked about the 4 restaurants but were told they were booked out, they clearly weren’t. The buffet is mediocre, the quality of food just isn’t there and no tea available in the evenings. The stir fry was very nice though! The limited machines in the gym are worn out, handful of free weights is all that’s useful there. Pools were nice, like most hotels sunbeds are held with towels even though it clearly states this is not tolerated. Hotel is a 3 star at best but to be fair so are most of these places, it’s a pity considering the cost.

Had a lovely stay here what a beautiful hotel staff are lovely and very helpful

We were a group of 15 young adults on our Christmas party (in April). The team at the hotel were super helpful and were able to accommodate name changes on rooms and supply us many drinks for our award ceremony. The different bars and private adult area was also a nice touch. Will definitely look to book again when coming to Tenerife.

Enjoyed the Prileledgr facilitirs

Had to request some facilities which I would expect to be readily available.

Super friendly staff. Fantastic buffet

Spotless room, beautiful resort, just perfect!

I had a very disappointing check-in experience. The room was unbearably hot due to faulty air conditioning, and when I reported this to reception I was told—on two separate occasions—that there was only one maintenance person for 500 rooms. The shorter male receptionist (French, judging by his accent) showed little sympathy, offered no apology for the state of the room, and even seemed to find the situation amusing. Some customer service training is clearly needed. The only staff member who showed genuine concern was a lady named Sarah, who was helpful. The air conditioning once fixed was still inadequate so the blackout curtains had to be kept drawn which wasn’t ideal considering I’d paid extra for a sea view. In addition to the air conditioning issue, the room itself was dingy, poorly maintained and not up to the standard expected of a 4-star hotel. Furnishings were inconsistent, some rooms had lamps and ceiling fans while others didn’t. There was no kettle in the room either which is unlike any 4 star hotel which I’ve stayed in. Even though the hotel has a policy of sun beds not being reserved, no one seems to follow it which means you’ll struggle to find a bed if you leave getting to the pool until later in the day. The other slight irritations with this hotel were the limited music play list (at breakfast and dinner the best of Whitney Houston blared out) . On a positive note, the food was of good quality, the restaurant staff were friendly.