塞爾尼斯恩飯店 (Hotel Černý Slon)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The history of the building is amazing and the way that is preserved, particularly in the dining room was amazing. It is in a noisy part of town near the Old Town square, so there is a bit of people partying noise at night but it was interesting enough place to stay that it was worth putting up with a bit of noise. The staff were super nice and helpful. It is central to walk to all the key places that we wanted to visit on our holiday.

this is a 14th century building, superbly located made into a hotel.That to me, a draw. My room was on the third floor, under the roof; the elevator only reaches the second floor. On checkin I was told I would have to bring my luggage up to the third floor myself. The ancient staircase to that floor does not have evenly placed steps, nor are they level, at 90 degree angles-- treacherous. I clung to the bannister and proceeded very slowly throughout my stay. For departure, there was no way I would stand at the top of that staircase with a suitcase whose weight could pull me to a fall and asked for help. The desk attendant the night before my departure said his shift ended before I would be leaving my room and that the person on the next shift was a woman, who could not help. I managed to get all that needed to be put into checked luggage into the piece early-- then had to go downstairs to ask his help because I could not reach the desk using the room phone. He did come up, and about the backpack I also left for taking down, asked, you want me to take that, too? He did but the whole thing was not service to be expected. In general, if one asked for something, staff responded but only in response. Breakfast is heavy on meats; there were vegetables, yogurt, cheese, and bread. The bathroom gets tiny plastic containers of shampoo-- all Hotels.com listed hotels should be required to transition to wall-mounted containers of quality shampoo, soap, and hair conditioner.

excellent location

The location was AMAZING, the building old but excellently cared for. The breakfast was very good also. I would stay there again.

The best location, center

Absolutely wonderful property with all stated amenities! The staff was very, very nice

Central location. Great staff. Would definitely stay here again.

Great location, helpful and friendly staff, good restaurant

The hotel is old and renovated, clean and quiet. One has to hold the shower head since there is no place to hang it. We had to attach a plastic bag to the glass attached at the tub to prevent the water from leaking.

Everything was wonderful. We were very pleased, thank you.