弗朗斯胡克 W-Collection 酒店 L'Ermitage (W-Collection Franschhoek at L'Ermitage)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Great overall experience with excellent customer service. They went out of their way to make our stay as enjoyable as possible.

Wonderful property in beautiful Franschoek. The property is beautifully furnished & very well stocked. Beds were comfortable. Daily cleaning option fantastic.

The room was beautiful with the most stunning views. This place was more than a room - it was like an high end apartment. Fabulous welcome from the Esme & her staff. Up the hill from central Franschhoek. Would love to come back 👍

Spotless and absolutely beautiful.

Clean , pleasant and fabulous views.

Lovely spacious and clean accommodation. Gorgeous views. Thanks so much

Amazing stay - the villa was huge, well-equipped, and clean. A separate bedroom balcony & large patio area looked upon a lake and the mountains of Franschhoek - beautiful! We didn't use the pool, but it looked great from a distance. In-suite laundry was a game changer, and though we didn't use it, the full kitchen could be useful. I'd say here again in a heartbeat.

Very nice property, exactly like in the pictures. Large, clean and tidy, great safe location less than a mile from the city centre. Host very friendly and very responsive. Would stay here again.

Out of this world quality. With a sincere, warmer than warm welcome, we were shown into our one bedroom villa. Sounds pokey?? Don’t you believe it. Kitchen, two lounge areas, wood burning fire, study, balcony, main bathroom and guest WC. A total of 26 chairs between the two of us. Everything really high quality. The housekeeping team were first class. They even went to the trouble of emptying the washing machine and hanging out/folding our clean clothes. Franschhoek itself is a haven of peaceful bliss. Both the town and L’Hermitage Villages highly recommended. With just one point to make. The property has a hotel area and beyond that, starts the villas. The security guard directed us to “reception” where it became apparent we were not where we needed to be. We needed to in the Villa section (though there is no separate Villa reception). The hotel must get this all the time but the member of staff you dealt with us was as cold as a fish. Poor first impression!!! Esme, the manager of the Villas on the other hand is superb. Excellent communication via WhatsApp and nothing too much trouble. Thank you Esme and Villa team.

Great facility