休斯敦西南糖城區智選假日酒店IHG 旗下酒店 (Wyndham Houston Sugarland)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The hotel was in a sketchy area

Horrible hotel, horrible staff. Air conditioning didn’t work in room, one set of towels and dirty!!! Asked for a new room or willing to pay for upgrade and told nothing available. Checked out after 20 mins, was told we’d get a full refund. That never happened. Called after a week to check on refund and was told they will not refund us. HORRIBLE hotel all around. Disgusting!

Front desk wasn’t friendly, breakfast wasn’t that good, hotel looks old. We booked 2 rooms 1 of our room doesn’t have microwave fridge and hair dryer. pool was closed.

La piscina fuera de servicio, el comedor también El cuarto en mal estado , muebles viejos y el baño en mal estado

Caution to all… Hotel is under renovation and is not fully functional. No hot water in room , no pool , no proper AC. The hallway carpets uneven and not laid down properly. Lift is very old and suffocating. Phone in rooms not working. Many people complained and leaving the place. We left and didn’t stay for the night due to all the inconveniences. This place is not ready for people to stay. Highly not recommended for stay. They are not responsive to give refund , hotels.com cannot provide any help unless the property manager agrees to give refund. So better don’t book this place and get scammed

This is not the usual Wyndham experience. It feels a little run down. My bathtub faucet didn't work, there were light bulbs that were out, some electrical outlets didn't work.

There's no sign to indicate the facility is a hotel. Upon arrival to the room, there was no towels and the telephone didn't work to contact the front desk for towels. Walked down to request towels and I was told I had to wait until after 6:00 pm for towels even though check-in was at 2:00pm. No coffee, cups or utensils to make coffee. Will never use a third party for a unknown site again! I DID NOT ENJOY MY STAY!!!!!

Everything about the hotel was bad from the pictures on the site not being updated to the bad staff service the WiFi didn’t work as well the shower was not good very inadequate. Also the fire alarm systems were very bad and when we had to evacuate our room there was no plan and the room phones didn’t work

It’s only one person working at a time. Telephone in the room doesn’t work. The tv only stayed on one channel, maybe the remote didn’t work. The hot water in the shower did not work. Wasnt able to ask for extra towels. No cups in the room. Elevators are raggedy. Breakfast .. they did the best they could. Loved that parking was free.

Great